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Hotel overview
Location
Puerto Vallarta - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Ratings & reviews
TripAdvisor traveler rating
8387 reviews
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Nov 23, 2024RUN! LOW BUDGET RESORT!
I can’t begin to start on how HORRIBLE this ran down resort is! CONS - Food is trash at the buffet. All is cold to lukewarm warm. Not a great option of American foods. - There’s no bacon or breakfast sausages on the morning buffet. Just random Mexican food that looks like cat poop! - Maria at the omelette station hides the bacon and when you do ask, you’re giving 2 tiny pieces! -I’ve been moved 4 times from a Jr suite to a closet facing the street with no balcony. - Front desk reps are TERRIBLE an will brush you off and give you a dismissal answer to make you leave. - I asked the front desk supervisor for a manager (Eric Gonzalez) an he tells me to go talk to the concierge. What a way to DISMISS a customer 🤬 - All meats on the buffet are DREDGED in an oily sauce! Not everyone wants sauce on their chicken, beef and fish 🤮🤢 - The rooms recks a smell of sewage and sea -The water in the showers are ICE COLD - There’s no wash or hand towels! You have to keep calling to get some delivered - BEWARE of the black cat hopping on your table to grab your food to feed her hungry kittens! - The drinks are the bar are WEAK! All ice an a drop of alcohol! The drinks are better at the sister property. PROS - Great bread, butter and French fries - Beds are comfortable - The show at the night club are good, just get there early to grab a good seat! The ratchet crowd from the family property will take over with screaming babies and you may get ran over by a stroller! I would suggest this resort to my worst enemy! DO NOT stay here! I’ll be disputing all charges with I land this afternoon!
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Nov 20, 2024Good for the value, but it's showing signs of needing upgrades.
The resort offers great staff, food, and service, but the rooms are not up to snuff. Odor from the bathroom plumbing was horrible, had to seal every opening. The faucet fell off of the tub twice. Location is great, but the venue itself needs an upgrade. I wouldn't recommend if you're looking for that special time in paradise.
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Nov 19, 2024they have let the place go.
It has been a few years since we were there last and time has not been kind. This used to be a favorite place in Puerto Vallarta. The new management has let it go. The room was beach front but there was mildew on the walls, the patio door latch was broken and the air conditioner droned on trying to keep the room cool, it also blew directly on the bed. The bathroom had a loose toilet seat, faucets that were tricky to turn off, the shower has a 2 foot step over and the shower head was 4 feet up so it hit about mid chest. We had no wash clothes or hand towels until the last 2 days of our stay. Outside is peeling paint, the pool needs much attention and the hot tub never did heat. There is less staff and while they try most times there was only one person per bar to serve the whole crowd. They did have a soap party on Friday but for pool entertainment that was it for the whole week. Then there was the food, gone were the wood fired pizza and grilled fish, replaced by over cooked frozen fish in a goopy sauce, chicken that was so overcooked it couldn't be cut with a knife and pork fat ribs all with rice, underdone potatoes and undercook veggies. It was the same for 7 days. The specialty restaurants had little staff, were very slow and the only really good thing we had was the onion soup. They even burned the shrimp at the new restaurant. Drinks were very watered down. I got a vodka tonic made with the unmarked bottle then asked for a straight shot, he got the shot from a bottle of Absolut on the shelf and not the half water mix bottle! We enjoyed the beach and the weather but it is time to move on. We go to Puerto Vallarta every year but this is the last time at the Crown Paradise Golden.
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Nov 18, 2024
Wouldn't stay here
This hotel looks nothing like the website pictures. I would never recommend this property. Lots of deferred maintenance, the food was very poor, the staff was nice, but the property truly horrible.
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Nov 18, 2024
Not recommended.
Website pictures are deceiving. Rooms badly in need of renovation. Buffet food poor, caters to Mexican taste. Front desk service very poor.