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363 reviews
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Apr 12, 2025Great Hotel with Major changes happening!
Great property! Got to stay in one of the new rooms and it felt so modern and nice! You can tell they are really putting work into this property and I can't wait to visit again with my wife once it is fully done! Their breakfast was great and pool was great to go with the kids.
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Apr 07, 2025Good 3 star experience - Excellent staff
I read some recent negative reviews of this hotel and almost didn't stay here. I'm glad I changed my mind!!! This is a good 3 star experience and is priced accordingly. Yes, there are renovations going on (they ran from 8am to about 5pm). I got multiple warnings about the renovations so there is no excuse for not knowing!! The room was comfortable and well-equipped. The only downside is that the AC unit was noisy. The absolute best thing about this hotel is the wonderful staff - helpful, efficient, friendly. There is free coffee in the lobby and the lobby is a nice space. There is food available at the lobby too and good restaurants nearby!
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Sep 09, 2024Don’t do it
I read the reviews before I booked this hotel, but thought, “it’s a Marriott, it can’t be that bad.” Check in wasn’t terrible. Asked for a high floor and got it. It was downhill after that. The room is dated and smelled musty. Turned the TV on to relax for a bit and no streaming capabilities. I chatted to the front desk and didn’t get a response. I walked down to the front desk and was told some rooms have it and some don’t but after the storm (no idea what storm) the internet doesn’t really work anyway. I asked if housekeeping could check a few rooms to see if streaming is available or if anyone knew which rooms and was told “no, and we can’t check other rooms.” Keep in mind housekeeping was still cleaning rooms on all floors and could have easily checked. AC barely cooled the room and I struggled to sleep because I was hot. Didn’t bother saying anything to the front desk since I was checking out anyway and the response about the TV streaming. When we walked out of our room that morning to check out, the whole hall and elevator smelled like someone had just smoked a bowl. Not what I was expecting from a Marriott, and I will definitely not stay here again. Overall, complete disappointment and not worth the money.
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Aug 04, 2024
Amazing experience for a family stay
I have been to this hotel multiple times and have always enjoyed my stay here. The staff are always nice and helpful, and the recreational facilities are also neat and clean. I would highly recommend this place to everyone. The location is also perfect for a visit to Virginia Beach.
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Jul 30, 2024
Cancelled With No Notification and Delaying Refund
I booked this hotel along with two other families for one night. We booked about a month in advance and I received a confirmation number through Capital One Travel. The two other families checked in and when it was my turn, I was informed my room was cancelled and they were sold out. When asked why it was cancelled I was told “the credit card on file was declined.” This is false and the room had already been paid in full. They made no effort to find us a room in this hotel or any of the other Marriott hotels in the area. When I called capital one travel to get my refund three days later, capital one confirmed the reservation was never actually cancelled. When he called the hotel to process the refund they said they could not without additional approvals. So now I’m waiting for them to approve my refund for a stay that I WANTED but was told at the desk they could not fulfill. This hotel would get zero stars if I could.