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345 reviews
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Mar 22, 2025No service
Booked this hotel for 4 nights for the yacht show. There is absolutely zero service. The room is made every other day, no refill of cafe or water bottle for the room is made unless you ask and the amenities are at strict minimum. The place is filthy. The breakfast was included with our booking but we have had the bad surprise at checkout to have to pay for it as apparently expresso is not considered as a hot drink for them 😂 and the cherry on the cake: the gentleman whom graceful assisted us at check out on March 22nd at 8am and told us that he was not Mr. Marriott and was not responsible for the lack of clarity regarding breakfast 🤣 this person is a joke by himself and should seriously reconsider to work in the hospitality sector. He is definitely representing the brand at its worst level.
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Mar 17, 2025Elderly Guest Meets Engineering Department Head
My daughter and I have stayed at this property several times when we come to WPB to watch Astros Spring Training games. It’s convenient, clean, and comfortable. This visit I had an issue: the heat didn’t work in my room. (Yes, I needed heat in Florida!). Thirty minutes after I reported it to the front desk, Marlon, head of their Maintenance/Engineering Department, came to look at it. Fearing it was MY not understanding how to operate the thermostat, I was greatly relieved when he said the heating element was inoperable. Within 45 minutes he had replaced the HVAC unit and thermostat and the room was warming nicely! Marlon, and many other staff members, make the Courtyard West Palm Beach a great place to stay.
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Jan 01, 2024Felt like a budget motel
The walls were made of paper and the rooms were tiny. I felt like it was very low budget. Our room smelled musty. Breakfast was a choice of items. While the staff was working very hard, they were very understaffed and wewaited almost a half hour. We expected to be in and out of breakfast in under that.
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Dec 29, 2023
Exemplary Hotel Manager And Top-Notch Customer Service With Excellent Lodging
We had to suddenly cancel reservations at a complete unacceptable nearby hotel. We faced an early morning flight the next day. This took place late in the day. We drove to this Courtyard, desperate to find suitable lodging. Manager Rebecca could not have been more helpful. She not only cordially and professionally handled our registration. She provided invaluable intelligence on timing for airport arrival and TSA expectations. She went far beyond the call of duty. She was extremely knowledgeable about the hotel, the area, and the airport. We have never had a BETTER customer service experience. We were more than pleased with the accommodations and facility. Rebecca was a Godsend to us at a stressful time! Thank you Marriott for having Rebecca on your Team!
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Oct 09, 2023
Someone tried to steal my car!
The hotel is located close to a high crime area and the hotel parking is pretty desolate. When I checked out I noticed that my car door was scratched up, the inside of the door had a scratch, and the seal around the door had been dislodged. Most of the hotel parking is on the sides of the hotel which have little traffic and make this kind of thing possible. The hotel should improve security and protect guests and their cars.