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574 reviews
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Apr 05, 2025Do not recommend- disappointing everything
Had to get king size bed with pull-out sofa b/c no queens were available & the pull-out was so bad! There was no bedding for it in the room, despite the reservation saying 3 people. The room smells absolutely awful, the phone & soap dispensers don’t work, due to phone being broken I had to walk down to request bedding for the pull-out twice. The blanket they provided was disgusting. The quick-service food in the bistro took 60+ min to come out. There is mold on the floor in the bathroom. The shower head can’t be moved and does point in a reasonable direction. We got in after 9 pm and a 4 hour drive with children so we didn’t have energy to request a room switch. When we notified them in the morning of these issues, they said sorry and they would fix it but didn’t fix the phone or soap dispenser and the room still smells awful the second night. Housekeeping took the trash but did nothing else. We could have used extra bar soap, for example, since the shower soap dispenser doesn’t work. Everything about this has been incredibly frustrating. I am so annoyed I paid $300 a night for this- they jacked the rates up for the event we are attending.
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Feb 13, 2025A Solid Business Stay with Minor Shortcomings
Check-in at this property was seamless, with the front desk staff displaying efficiency and professionalism. Notably, they acknowledged my Bonvoy status—a small but appreciated gesture that underscores the hotel’s commitment to loyalty members. The guest room is spacious and well-equipped, featuring essential amenities such as a mini fridge. However, the lighting is noticeably dim, even at full capacity, which may be a drawback for those who prefer a well-lit environment. Comfort is a strong suit here—the bed and pillows provide adequate support, and the heating and air conditioning functioned without issue. The bathroom, while of standard size, was let down by weak shower pressure, which may be disappointing for guests who value a strong, refreshing rinse. Breakfast is included in the stay, and a small Starbucks outlet on the ground floor offers added convenience. Dining options in the area are plentiful, with excellent restaurants within a half-mile radius, making this an ideal location for business travelers looking to step out for a quick meal. Overall, this hotel delivers on efficiency, comfort, and location, making it a solid choice for business stays. However, improvements in lighting and water pressure would enhance the experience significantly.
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Jan 19, 2025Very Poor Experience
Very poor experience staying here. The first room we were assigned wasn’t even cleaned properly. They switched us to a different room after we said something. The second room was better, but not by much. Entire hotel is rundown and old looking. We tried the breakfast which was awful. A breakfast burrito, a store bought toasted bagel with watery, lukewarm cream cheese, and two drinks cost over $40. To top things off there was a youth hockey tournament in town. Kids running through the halls talking at the top of their lungs, pounding on doors well into the night (it’s almost midnight as I write this and they’re still at it). Called down to the front desk to tell them and nothing was done even though they said they would say something.
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Jan 02, 2025Great stay in great location
Amazing location right by the convention center and across the river from both the baseball and football stadiums. Also very clean and comfortable rooms accommodated by attentive staff. Valet parking also made it very easy to come and go.
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Sep 06, 2024
Wayyy too noisy! The girl at the front desk should have recommended a top floor to help with the noise
The hotel and room was very clean and the staff was very nice. No one gave us a heads up to the level of the noise from the bars on either side of the hotel and our room shook until 4 am with loud pounding music as if we were in the bar We were on a long drive and needed a good nights sleep and didnt get any. It is in a great location but only if you are going to be out until 4 am otherwise you wont get any sleep