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340 reviews-
Bait and switch
I pre-booked a king room a month in advance. When I arrived, I was given room with two queens. I don’t understand how this happens because I am a regular customer with a pre-booking agreement. I’m not blaming anybody, but it doesn’t do much for customer service. Housekeeping does a great job. It’s in a good location for my needs. There are a lot of hotels around the airport …..appeared to be all about the same. I wouldn’t go out of my way to stay here.
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Great Hotel with a Great Location.
Great stay. Location is great, only one block from the entrance to Kentucky Kingdom Amusement and Water Park. This is our second year staying here. Hotel is very clean and welcoming. Staff is great, very accommodating and nice. Nice pool, great outdoor area and very nice workout room. We will definitely be staying here again.
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Corey saved the day!
Corey provided exceptional customer service to my son and I this past weekend. There was a misunderstanding on the reservation and she really went the extra mile to help us out and make our stay a great one. Marriott needs to give her a well deserved raise! The whole staff was excellent actually. Nice hotel, rooms, and the location is perfect.
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Excellent Service
I had to overnight at SDF en route to a funeral in LA. At a stressful time, kind and excellent service means all the more. Vince and Danielle took extra good care of me and it was a breath of fresh air.
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Best hotel in Louisville KY
This hotel is convenient to the airport and has the friendliest staff, cleanest rooms and awesome food. The complimentary shuttle picked me up from the airport. From check in to check out I was treated very kindly. I had the pleasure of talking to the general manager John Noblett as well. I can see why his staff is so courteous because he leads by example. I’ll always book my stays here in the future.