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Hotel overview
Location
Negril - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Name Changes - Hotel does not allow name changes for any guests.
Ratings & reviews
TripAdvisor traveler rating
7800 reviews-
Mar 24, 2025Everything Irie Mon!!!
This is our second trip to CSA; our first trip was in December 2016 and after nine years we decided to revisit CSA. The seven-mile beach is beautiful, and the water is calm and clear crystal blue. What a pleasure it was to float on the ocean and feel that Caribbean breeze. The resort offers vast water sport activities from catamaran ride to Rick’ s café and snorkeling, hobie cat ride, kayaking to name a few. The CSA staff members offer excellent service with a smile. Kudos to the drivers: Mr. T and Antonio for driving us to/from the airport/resort. Kudos to Chamarley for helping us with our hotel reservation and ensuring that our dinner reservations were taken care of. Kudos to Nancy at the check-in service desk that provided premier service and accommodated our birthday dinner reservations at the Lemon Grass (Asian fusion cuisine) and Feathers (Continental cuisine with Caribbean flavors). The food was excellent, we highly enjoyed CSA because when we visit the Caribbean, we want to experience the Caribbean culture and taste their local fare. We are not fans of the unimaginative and sterile Sandals since they cater to serving cuisines like: Italian, Japanese rather than Jamaican food. I can stay home and eat Italian/ Japanese and burgers! We prefer to taste the local fare: oxtails, goat stew, beef patties, fresh red snapper, jerk chicken, and pork, fried bammies, escoveitch fish, ackee and saltfish, coco bread to name a few of the local dishes that you will enjoy while visiting CSA. What I truly enjoyed this time at CSA is that they are marketing to a younger demographic (young couples in their 20’s, 30’s, 40’s, 50’s) and we loved seeing more interracial couples and people of color this time at the resort. Ten years ago, when we last visited I felt like it was a geriatric crowd (much older couples in their late 70’s – 80’s the old baby-boomer hippie crowd). My advice to CSA is to renovate some of the property, the outer area of the Palms restaurant requires a paint job. The pool located by the Palms needs renovation. The jacuzzi on the left side of the pool bar needs to be renovated: not warm but rather lukewarm/cold. The piano bar karaoke music selection needs to be updated to get the young crowd interested, offer b’way musical selections or different genres of music that appeals to the young/middle-aged couples. Kudos to the entertainment crew at the piano bar: Ultimate Chocolate, a wonderful pianist and Princess is an amazing singer, absolutely fabulous and loved her rendition of Alicia Keyes “If I Ain’t Got You”, my two-cents is to change the music trivia quiz selections and offer new fresh songs rather than the stale corny selections like “Sweet Caroline”. Kudos to DJ Wi-Fi for accommodating our request to play more reggae music rather than the mainstream pop selections. My advice to DJ Wi-Fi is to lower the volume just a tad bit to accommodate the older crowd so they can join the dance floor. Kudos to the CSA staff that arranged the bonfire on the beach and the singer that played the acoustic guitar and sang beautiful love songs while watching the blazing bonfire. Kudos to the entertainment crew: Kayla and Shania, Carlos, and the young gentleman with the glasses (unfortunately did not get your name) This crew is non-stop energetic; they are working from early morning until the late evening and all the time with so much enthusiasm. Thank you to Kayla, Shania and the young man with glasses for opening the dance floor and starting your dance groove. My advice to the CSA guests that are at the Palms listening to the live band: Exodus playing reggae music or at the Aura lounge is to DANCE LIKE NO ONE IS WATCHING! And if they are watching so what! have fun and enjoy the moment: YOLO (you only live once)!! We enjoyed the Cocktail Party and the repeat Guest Dinner at Patois. We missed the Silent Disco…looked interesting and weird but looks like a fun, unique experience if you are open-minded to try new things. Kudos to Shereen the cleaning staff member for the excellent service provided while we stayed at the Beach Front Verandah suite; to Collins for bringing our luggage to our room. Kudos especially to the staff members from the Palms: Kashana; Osheia from Feathers and Gleneisha from the Lemon Grass for your excellent guidance on food selections and premiere service with a beautiful smile! Kudos to the bartenders from the Martini bar: Akeme for making a chocolate supreme cocktail for my b’day and either Sherica or Keneisha (apologies if the name is wrong) but she made an exceptional cocktail: The Island so delicious! Kudos to Wayne for teaching us beginner’s pickle ball. Kudos to the landscaping team for maintaining the grounds stunning on the CSA property. Kudos to all the bartenders at the Bamboo Bar & Sunset Beach Bar and the swim-up pool bar consistently providing excellent drink service with a smile. Kudos to Wanda for rejuvenating my spirit with that excellent first -class massage, you are magnificent. Overall, the second trip to CSA was a glorious experience; the breathtaking views of the sunset from our room are unforgettable. We met lovely couples from the UK, Canada, Boston, Iowa, Maryland, Minnesota, New Hampshire, North Carolina, NY and Texas. We love that CSA is catering to a younger demographic and interracial couples and people of color; nothing against the older couples, but the first time we visited it was not a fun experience like this time. As the saying goes: “When in Jamaica, Do as the Jamaicans Do” in other words try to be adventurous and adapt to the customs of Jamaica and the local music and food. If you don’t like the sound of nature: tree frogs, then don’t go to the Caribbean. If you don’t like to the local food, then stick to the unremarkable resort conglomerates like Sandals and RIU. The last time I visited Sandals at St. Lucia the entertainment was lackluster, why would I want to see a local sing country music! I want to see the steel band or listen to their music and taste the local food. My advice to the CSA couples, have fun and enjoy the moment!
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Mar 23, 2025
Can’t wait to return!
Visited in early march 2025. We came specifically for scuba diving and to get our certification. Could not have asked for a better experience. Anthony and the team made our whole experience safe, enjoyable, memorable and we will visit again for our next certification because we know we are in great hands. We spend the cold days in Canada daydreaming about being back on the dive boat. The beach is stunning. The best I’ve ever been to at an all inclusive. Warm. No big waves. Clear water. The floaties make it a much better experience because you get to enjoy the sunset and float around when you don’t feel like swimming. Easy to get around, beautiful grounds. The only negative would be the noise of the tree frogs at night, so make sure you bring ear plugs or white noise if you are a light sleeper. We switched our room to a 2nd floor and a partial ocean view and after that quick change, no issues with the noise. I would want to stay in a recently renovated room and on a 2nd or 3rd floor for next time. Food is great, drinks great. Could honestly not ask for a better experience overall. Will 100% return as soon as possible!
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Mar 22, 2025
Fantastic experience!!!
My husband and I absolutely loved this resort! You cannot beat the beautiful beach, the delicious food and friendly people. Don’t listen to the naysayers. This resort is amazing! Shout out to a few of the awesome waitresses, Cean, Dalling, Shellica, and so many others that helped make our vacation even more special. The people that work here are so lovely and friendly. It’s the cherry on top of the ice cream! Hope to come back someday.
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Mar 20, 2025Fun, active place but bad food
Overall, good and really wanted to like it, but food poisoning was the big reason we won’t be back. Service was great - friendly staff, housekeeping was attentive and sports crew were helpful! Food wa not good (even before the food poisoning). Tennis facilities are excellent, beach is stunning, accommodations are private and nice. Lots of fun activities each day to participate in (exercise classes, crafts, sports) and entertainment at night was local artists and phenomenal!
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Mar 20, 2025Couples Swept Away - Jamaica
Overall the resort felt tired and in need of some tender loving care - facilities were in need of modernisation and maintenance. The rating for us is not accurate - it is more like a 3+ - lots of room for improvement in terms of the quality of rooms and facilities. The room we had was right next to the road - it was a Garden Veranda room and it was hinted at in the reviews we read that there was road noise, however we were not prepared to be sat next to what I can only describe as a busy A road in the UK - we were awake at 5am every morning due to the traffic noise, effectively rush hour, the same in the early evening. It meant relaxing in the room in the morning or before going for dinner was not an option. I did raise it with the hotel when we arrived but they dismissed it and said the hotel was full. There are other room types which obviously cost more and I would recommend if you are wanting to go to this resort then pay the extra - you will thank me for the extra sleep you will get. The room was tired in terms of décor and finish - it looked old and not what we expected from a 5 star rating. The resort as a whole was ok, again a little tired, the pools were not appealing, the sides and bottom of the pools had a lot of paint peeling away and were scruffy - as were the snack bars around the resort, there are two outdoor snack bars and they honestly are not high quality in terms of presentation and facilities. The main restaurant was good as was the additional indoor restaurants and the food was of a high quality. We did enjoy the ambience around the resort and the layout in the palm trees was very nice. The beach was exceptional - really relaxing with plenty of sun loungers and easy access to the beautiful Caribbean Sea