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Hotel overview
Location
Ocho Rios - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
5275 reviews
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Feb 27, 2025Top Class Hotel
I had an amazing time from start to finish. Upon arrival we were greeted with a glass of bubbly and provided information about the resort and all the amenities that were available to us. Our room was amazing with a perfect view of the beach and cleaned everyday! Each staff member treated us so kindly especially the bar staff (we did spend a lot of time at the beach/pool bar), Karome is an amazing bar tender very skilled and professional, he made us some of the best cocktails we have ever had and managed to entertain me and my group of friends with his bar tricks. Carl was also amazing with his upbeat personality and friendly attitude he also is great at his job. There are just so many staff that made out time special from the entertainers to the dining staff, too many names to remember! The Food: I actually enjoyed all the restaurants, we made sure we tried them all, even the gill at the beach was nice. We made use of the room service and that too was top class. The massage was the best yet, the lady made me feel very comfortable (forgot her name, but she was so nice) and the area where you have the massage was beautiful, it high up over looking the sea, its truly picturquest, and you can see the sunset form there. We had an amazing time and I would 100% recommend this hotel.
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Feb 16, 2025Sickness outbreak and no help or response to date!!
Still no response to many, many emails regarding the sickness outbreak on the resort for the whole of our stay. The hotel and the Jamaican health department don’t give a toss or respond! It’s been 4 months. Chased and chased them but hotel management don’t care.
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Jan 31, 2025great place to relax
Our 10th visit in 7 years. We love it-however-the on the lawn entertainment is painful to listen to-and no reggae, and it's Jamaica. The food is good to fair. Cassanova is good but the menu hardly changes from week to week or year to year. The food service is awful, especially at Palazino for dinner and b'fast-15 minutes to get coffee. We have waited 45 minutes at dinner for pizza or a bowl of soup. Had to get the hostess many times to ask for water or bread. We go because of the au natural beach-Sunset Beach, and it's the friendliest place we've been. The lunch food at Sunset Beach is the best food in the resort. The staff is friendly and several of them remember us every year.
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Jan 30, 2025Holiday- yes. Honeymoon-no.
As a normal holiday, this is a lovely resort. However, we booked it for our honeymoon based on all the reviews and it didn't feel like a honeymoon resort and we were not made to feel like we were welcomed as newlyweds. The reception desk were particularly disinterested throughout our stay. On arrival, my husband was told to wait for the bags outside while I was given both of our glasses of fizz to hold, with no welcome or congratulations, and I would've obviously wanted to experience this with my husband not standing on my own. I was then told to listen in to the 'welcome speech' another couple was having next to me (my husband still not with me at this point). When we spent £10k on our honeymoon here, you'd like to think they would wait for him to join me and introduce the hotel to us personally, not sitting in on another guests intro. Then we were taken to the wrong room with names on the TV screen which weren't ours. Trudged back to reception with no apology and taken to our room which had no honeymoon welcome in it, not even a card. (Btw, you have to pay $100 for petals on the bed, again, you'd think that would be an easy and cheap thing for a hotel of this standard to include for a once in a lifetime occasion). Later on in the week my husband lost his phone and it showed the location as reception on the find my phone app. So we asked if they had a phone handed in and the immediate answer was 'no' with absolute disinterest. (as was the case when I lost my sunglasses) We had to go and get the laptop to show him that it was there and then he very begrudgingly went to check in the back office and came back with the phone. Seriously poor customer service from a 5* hotel... The hotel app showed the 2 dinner a la carte restaurants as booked for 5+ days, but they don't tell you these are bookable at guest relations. Again, pretty poor amount of info given when you've paid for all-inclusive you don't expect to only be able to eat at one restaurant all week. Other than that, we had a lovely time relaxing in the grounds which are beautifully designed with so much greenery everywhere. The beach is super clean and well maintained. The 2 a la carte restaurants served stunning evening meals. The evening entertainment was top notch and the gala nights had a lot of effort put into them. The main staff around the hotel were mostly really friendly, it's only the reception team that let the side down. As a holiday, pretty great all round and would recommend, as a honeymoon, quite disappointing and wouldn't recommend this to be made to feel special.
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Jan 29, 2025
Perfection can be spoilt by just one or two individuals......
Smoking policy in Jamaica Indoor places: Enclosed public spaces, workplaces, and government-owned buildings Outdoor places: Beaches, outdoor markets, parks, and outdoor dining areas Public transportation: Public conveyances, bus stops, and transportation waiting areas Other places: Health facilities, educational institutions, and areas for children The hotel and the staff cannot be faulted, but it is guests who exhibit selfish attitudes which contravene rules and affect the pleasure of the majority. "The law was implemented in 2013 to protect non-smokers, children, and workers. It aligns with international obligations under the Framework Convention on Tobacco Control (FCTC)" But some care little for rules and regulations..... First offence carries a penalty of $10000 - I hope those pictured were suitably fined....