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Hotel overview
Location
Hanover, JamaicaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Name Changes - Hotel does not allow name changes for any guests.
Note - Minimum check in age is 18 year round
Ratings & reviews
TripAdvisor traveler rating
5636 reviews
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Mar 04, 2025Not up to standard
Good points: food was quite nice, beach nice and pool nice. Room comfortable however, a little tired. Bad points: arrived at the airport after a ten hour flight to get onto the VIP shuttle as promised by our tour operator. Unfortunately this doesn’t happen, you are huddled into a lounge (hot and sweaty) and we were made to wait an hour and 20 minutes before the bus left. I think the notion of having a free bar is supposed to keep people happy with that. Arrived at the hotel and wasn’t allowed to check in, hustled into the piano bar and given a speech and everyone is made to hand over their credit cards. From landing to getting to our room took 5 hours. Check out was equally as bad as the shuttle failed to collect us, excuses were made and another shuttle came 50 minutes late and then drove like a loonie to get us to the airport on time. Staff were extremely rude (not everyone but most). It’s advertised as having 6 restaurants however, on a Saturday night only the buffet was open. There is a great little pool and jacuzzi just behind the water sports area, however, the guys who work for the water sports used the jacuzzi for their own pleasure in between clients. The beach is nice but no security so dominated by the beach sellers who insist on singing to you and playing music for you even when you’re trying to sleep. Sadly nobody moved these people on making it difficult to relax.
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Mar 03, 202543 year old North Carolinians try Couples Negril.
Beautiful beach! There are so many reviews about this resort, I'll say the good ones are predominantly accurate. Things that we learned that we weren't expecting.... The drive from the airport is one and a half to 2 hours depending on the traffic. The roads are horrible and the drivers are scary. The resort is incredibly close to the highway so there's a lot of noise. This place is not for the early risers, breakfast doesn't start until 7:30! The bed is very comfortable, but the bathroom has a barn style door and so there's zero privacy for using it when your partner is in the room. One of the biggest surprises was that there was no bottled water! Most of the people there were on their fifth plush trip, I think it's worth checking out, we won't probably go back.
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Mar 03, 2025The Perfect Getaway!
Lovely resort. Our room was a deluxe beach view & was perfect. We were surrounded by trees with lots of bird life and we had the perfect sea view from our 3rd floor balcony. The mini bar was replenished daily with drinks/bottles of our choice, ordered on the app the previous day. The rooms were cleaned daily & beds turned down, often with a towel made into an animal, which was a lovely touch. The staff were ALL amazing throughout. Nothing was too much trouble, whilst dining or at reception. They all worked really hard to keep everyone happy. One day ALL the dining tables were laid up on the beach for a wonderful beach buffet party, which was magical. Another day a massive TV Screen was set up outside for Super-Bowl. For Valentines evening an entire cocktail party was set up with Oyster bars etc in a lovely area of the garden. The gardens were immaculate & really well tended. The meals were good with lots of choice. The pool & swim up bar area were really well laid out. The beach was fabulous. Kept very clean with plenty of Sun beds & shaded areas, if wanted. You could walk way out into the warm sea before it got any deeper than chest height. There were boat trips included, which were fun. The entire complex was calm & relaxed . Of our party of 6, first timers at a Couples resort we all said we would like to go back. 🤞🤞🤞
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Mar 02, 2025
Nice
Great stay. A little room for improvement. But overall good time. Rooms are dated, but clean and comfortable. Housekeeping does a great job. Pool and other facilities are very attractive, with some wear and tear. Rustic but nice. Far nicer than nearby sister resort swept away. Beach is nice. Annoying vendors, and beach chairs and pads are stained and in need of replacement. Plenty of shade under trees.. no umbrellas or huts. The staff is great. Friendly, well trained and working hard. Opposite of swept away, where service was inconsistent and downright non existent at times. Food is good. Some poor quality at the buffet. (Items not properly marked for allergies, some cold and tasteless dishes etc). The clientele is mixed. Some upscale.. others.. a little lower class. But hey.. no screaming kids. It aint the ritz.. but it was very nice.
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Mar 02, 2025
Wonderful!
My wife and I both agree that this is one of the most wonderful experiences we've encountered on a vacation. Everything was just amazing. Right off the bat after a very long and tedious day of travel we arrived just in time for an amazing beach dinner party. The food was delicious and varied with great entertainment. The same can be said for the food in all of their restaurants. The most appealing aspect for us was the size of the resort and how quaint and quiet it was. Extremely relaxing in all aspects. Everything is so easy to get to without walking forever. As all of the other reviews the beach is truly amazing as is the water. First time in a long time we could get into the water without stepping on rocks, no seaweed and no rough waves! The staff in every area and restaurant are very friendly and make you feel comfortable. I wish I would have written down all of the names to highlight, but one we do remember from being so kind and helpful from the breakfast buffet was Donna. She does everything with a smile every morning and is very helpful. We are so impressed that we've already booked our stay for next year. Can't wait!