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4777 reviews
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Mar 30, 2025A spacious stay in the city that never sleeps… even when the power goes out!
I’ve stayed in dozens of high-end hotels around the world, and while New York City isn’t typically known for room to breathe or reliable calm, the Conrad New York Midtown somehow manages to offer both... most of the time. As a keynote speaker, leadership coach, mom of five, and CEO of Workcations and Not the HR Lady, I'm on the move… a lot. My sense of luxury isn't champagne-and-slippers nirvana. It's: Am I able to coach 300 execs remotely on Zoom and still parent room-in and make it through Times Square? So trust me when I say that this hotel property gave me equal doses of heaven and burnout. Sadly. Blackout in a Five-Star Hotel? Let's start with the obvious: I experienced a complete blackout in our rooms the day of one of my most high-profile virtual keynotes during this half work, half spring break trip. The power went out at 7:00 AM. No air conditioning. No outlets. No way to do my keynote in this space. So it's just me, five kids, and about to be on is 300 business leaders ready to be inspired… now from a darkened hotel room in Midtown Manhattan. This wasn't going to work. The hotel had notified after 9 PM the night before, and even then, they weren't specific about how long it would be. The lights stayed out until almost 2 PM. For a hotel touting itself as a five-star city oasis, a near-seven-hour blackout during the daytime is not only inconvenient. It's unacceptable. It was a Monday for goodness sake! We ended up in a near-vacant ballroom, where I addressed in pajama bottoms, a blazer, hotel slippers, flat hair and all the high-wattage Zoom filters required to simulate readiness. The show must go on, after all, I mean this IS New York! Conference attendees at one point began trickling in, understandably perplexed by the woman broadcasting leadership strategies from the corner as if it were a TikTok TED Talk. I had expected more. At least a concerned person at the front desk. Alas, the hotel staff seemed to be almost completely unconcerned with the whole experience. All that being said, hooray for the real heroes: Lukaz in the restaurant, who redefined hospitality with his kindness and efficiency toward both me and all five of my kids, paying a huge compliment that "he sees a lot of families and ours is by far the coolest" - I happen to agree, but know he does work for tips. Still he felt like a long lost uncle, which became a theme during this trip. I think we're all searching for connection. Fernando at the bar, who treated everyone like a regular And, I'd be remiss not to mention the lovely curly-haired barista, whose cappuccinos are an arm and a leg but well worth it (the sort of rich, creamy espresso that causes you to forget your kids are bickering over who gets to sit by the window). She also gave me fantastic advice about managing my daughters curls. ** I ordered it, new friend ** This is the kind of service that makes even the most difficult experience bearable. These are the people who make it five-star. The rooms at The Conrad New York Midtown are huge by NYC standards. That's why we reserved it for our Workcation. I worked. My husband and kids wandered around. And we all needed space to live separately and together. All that being said, one of our two rooms was obviously dusty and musty when we arrived. The house staff did oblige to relocate us, but at this level, it shouldn't have been necessary and not again so much as an apology drink. The service was spotty. There is a sleek, integrated filtered water faucet in back of the mirror... clever, understated, eco-friendly. We just wished it had cold water. (Filtered warmish water doesn't feel so great after an entire day of shopping on Canal Street.) We booked both rooms under my American Express Platinum Fine Hotels & Resorts benefits and I'm glad we did! By using the Amex FHR benefits we got: Breakfast for two (per room) per day ($60 total credit) $100 food & beverage credit (per room) Early check-in / late checkout (12pm and 4pm) Room upgrade (we didn't get one, sadly) We made full use of the facilities... breakfast, lunch, on-site pizza dinners. Yum: fresh, seasonal, not too over-the-top. NYC dollars, yes, but quality served. Location is where the Conrad Midtown really excels. You're just steps away from: * The 9/11 Memorial & Museum * Hudson Yards & the Westfield Mall * Tribeca * The subway * A Big Bus Tour stop (yes, we took it, yes, it's worth it) * The Manhattan waterfront You’re central without being in the chaos of Times Square. It’s quiet enough for a family but still luxe enough for an early client drink in Tribeca. The one thing still unresolved? The billing. We booked two rooms using Amex Fine Hotels. The staff instructed us to consolidate all the food into one room so that the benefits would be credited properly. We did so. Weeks have passed and we're still going back and forth trying to get the statement corrected properly. Look, I'm out of town on business. I know how these things work. But for a five-star hotel, this should be stamped out pronto. Not add to admin for the guest. Would I Recommend The Conrad New York Midtown? Yes… with caveats. * If they sort out the billing. * If they take responsibility for the blackout (and maybe, just maybe, send some sort of apology token). * If you’re traveling with a large family, need space, and want a perfect Midtown location... this is still one of the best bets in the city. But bring patience. Bring flexibility. And maybe bring a flashlight, just in case.
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Mar 24, 2025Feeling completely comfortable - absolute recommendation!
The reception at Conrad was very friendly and the luggage was taken care of directly by the concierge service when getting out of the taxi. The hotel fulfilled my wish with a suite on the last and top floor as well as a corner room. Very great and thank you for that. All the benefits of my American Express Platinum membership have also been taken into account. The hotel is very tastefully decorated and modern. The incredibly high and large lobby is very nice. The location is quiet by New York standards. Located in Downtown, next to Ground Zero and as a good base for all sightseeing points in Downtown. Everything is within walking distance. There is also a larger shopping centre directly opposite with well-known brands and restaurants. Now for the details. 1) Rooms: + Very good and “smart” floor plan and suite very generously cut (Separate sleeping area with walk-in closet, in between the bathroom and a separate toilet and afterwards a spacious living area with desk, drinks and coffee sideboard and a spacious couch ) + Very comfortable king size bed + various beautiful modern seating, elegant and timeless furnishings + windows were all openable + Rarely experienced such a comfortable and large sofa bed in the living area + Beautiful and different lighting + Great bathroom mirror lighting – perfect for makeup! + Extremely super fluffy towels in very sufficient number. Super! I love it! + Great bathrobes and bath products (even make-up towels!) + Darkening in the bedroom perfect + The cleanliness was impeccable and the room service nimble – we were always asked when leaving the room for breakfast directly on the corridor if the room may be made + In the evening there was turn down service chocolate on the bed + Water dispenser with fresh filtered water + beautifully designed modern drinking bottles as a gift - Darkening in the living area and possibly second bedroom very poor - Bathtub too short/small and washbasin also a bit small for the size of the suite - only the sliding door to separate sleeping and living area is not optimal. It does not close completely and is made of a kind of frosted glass – every light comes through. +/- unfortunately the room was very cold on arrival +/- Despite the upper floor I still heard the street as a very noise sensitive person 2) Breakfast: + Breakfast is served á la carte and all the dishes we tried were good to very good. (The prices for breakfast are very high.) + Service was friendly and fast + Beautiful discreet lounge music in the background 3) Service in general: + The hotel deserves an extra mention for the concierge service or the door man. As soon as we wanted to leave the hotel, we were immediately asked if we needed a taxi or anything else. Top! The staff was very friendly and helpful throughout. Also very striking was the so friendly “cleaning team”! Every time you met in the hallway, everyone greeted you kindly and some even asked you how the day was or wished you a nice day. Just beautiful! 😊 4) Other: The Rooftop Bar was unfortunately closed at our time in March. This is certainly another highlight of this hotel. 5) Conclusion: Many thanks to the entire Conrad team and the consideration of all my wishes! The hotel is very good value for money for New York and it is highly recommended!
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Mar 16, 2025Horrible!!!
The worst. We booked 3 nights and 2 rooms for a family vacation. The last night we receive a memo at 5 PM telling us they are turning off the power at 7 AM and it will remain off until 3 PM. WTF. Why did they take my reservation? Why didn’t they call a 30+ year member of Hilton Honors to find a solution? I know why. Because they don’t give a crap. Guess what? Either do I. I am now a Bonvoy member with Marriott.
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Feb 12, 2025
Our Stay at the Conrad New York – A Perfect Long Weekend!
We just wrapped up a fantastic long weekend at the Conrad New York, and we can’t say enough great things about our experience! From the moment we arrived, the staff went above and beyond to make us feel welcome. Every interaction was met with kindness, professionalism, and a genuine willingness to help, which made our stay truly exceptional. The cleanliness of the hotel was impeccable—every space, from the lobby to our suite, was spotless and well-maintained. It’s clear that attention to detail is a top priority here. The turn-down service in our suite was outstanding! Coming back to a perfectly refreshed room each evening, with thoughtful touches that made us feel pampered, was such a treat. I love the lavender night time balm and even managed to snag an extra to bring home! A special shout out to the front desk team, who helped us navigate the subway with ease. Their guidance was instrumental in making sure we got around the city smoothly, and we truly appreciated their patience and knowledge. We had one evening with rain and the bell-hop made sure we knew how to navigate the area with the least amount of exposure to the elements! We did have one “eh” experience at the Atrium, the hotel restaurant, but honestly, that won’t deter us from giving this stay a 5-star review. The overall service, comfort, and hospitality far outweighed that one minor hiccup. If you’re looking for a luxury stay with top-tier service in NYC, we highly recommend the Conrad New York. We’ll definitely be back!
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Feb 10, 2025
Extremely poor check in experience
Extremely poor check in experience that colored the entire stay!! Maya the front desk person who checked me in was extremely apathetic. She did not welcome, did not recognize me as a Diamond, did not go over the benefits (even when asking) and was dismissive even when I explicitly asked her about those benefits. She single handedly made sure I do not stay here again!