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371 reviews
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Mar 27, 2025Frustrating.
Room was small and old but clean. They double charged me for the room and had to jump through lots of hoops to get a refund for half. They later charged me for a night I didn’t even stay there. Hotel wasn’t bad but definitely watch your bank statement. Otherwise I would’ve been charged $900 for two nights in a mediocre hotel.
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Mar 08, 2025Clean rooms, good service from staff.
Pleasant and helpful staff at the front desk. Had a few issues with the room which were immediately addressed! Rooms are nice and breakfast is satisfactory. Hotel is close to the heart of downtown Spokane, and also close to the freeway. Prices are good.
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Feb 25, 2025All amenities NOT available, no price change. Madison at the front desk is terribly rude. Don't waste your time or money
Madison at front desk is TERRIBLE and ready to debate when the property is clearly in the wrong. Advertised hot breakfast, indoor pool and exercise facilities. There were none of the above available a d they would not adjust the rate because of the false advertisement. Was there with 4 kids for a track meet, NEVER AGAIN!
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Jan 17, 2025
STAY AWAY! GO SOMEWHERE ELSE.
We spent about 20 minutes in this hotel before we canceled our stay, got a refund, and went to the Fairfield hotel. Here’s why: First all the reviews on here are skewed; they ONLY point customers to TripAdvisor if you are most likely to leave a favorable review. It’s in the email they auto send you. (If you select “no, I did not enjoy my stay,” they point you to private feedback) Secondly, the front desk staff was phenomenal. She should get a raise. Now for the reality of our stay: even though it says on their website they provide a hot breakfast, when you first check in you’re greeted with a sign that says, “No breakfast available.” Also, even though they’re booking website and your receipt will claim there is a pool… No. There is no pool. A gym? Nope. Once you’re in the room (222), do NOT turn on the heater. It will smell like a wet dog died. As a bonus the employees vape in the elevators, so it smells like sickening sweet strawberry vape juice. The front desk gal did give us a full refund and apologized profusely. Over all, 4/5 stars. Only slight trauma.
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Jan 03, 2025Something went wrong with my deposit
IT was a good time everything went good until I got home and saw that I was charged 185 bucks well around that. My room was 69 dollars a night. So would someone please explain to me what happened. We didn't trash the room nothing got broken my mom did leave some pants behind I just know that some thing is going to be done about my refund