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982 reviews-
Good hotel, amazing food and service, needs updating…
It is interesting to me when the food and service are the standouts and not the accommodation… The food in the onsite restaurant was really good, served hot and truly tasty. I stay at a lot of Marriotts and this one gets food right. Service and kindness of the staff was great, made you feel welcome and were there to serve… The not as great was the hotel needs some updating. Bathrooms still have tub showers, toilets are a bit older and in fact mine had a broken handle that I discovered at night and fixed it but should not be the case… linens seem dated and carpet could use a refresh… it is not that it is visible dirty, it just seems dated and a bit older… it appears they may have renovated the sink but not the tub/shower…
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Great hotel in Colorado Springs
This hotel is perfectly located in Colorado Springs. It is beautiful and was decorated wonderfully for Christmas. We loved how close it was to the Air Force Academy, however sad the iconic chapel was closed for renovations. Also Garden of the Gods is a must see, the sites are breath taking. The hotel has some great trails to walk right outside the door. The bar is great and food was good. The front desk staff were all very nice. I wanted to give a shout out to Nick and Ann for handling a problem we had with our very loud neighbor.
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Great employee
I just want to compliment your van driver nathan. I left my phone at the airport and he offered to take me back to go see if i could retrieve it at midnight. I appreciate him so much . He deserves a raise for caring for the guest at this hotel and going above and beyond.
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Uncomfortable Stay
Staff was friendly when we checked in although we were not acknowledged as Bonvoy members nor did we receive our bottle water. Our 4 night stay was nothing but waking up sore with body aches & stiffness due to bed & pillows. Mattress was far from decent & completely WORN OUT! You not only could see indentions but you feel them laying down & feel the springs of mattress when you’d move! Pillows were of the lowest quality & would never consider shopping on their website! I will definitely be seeking other hotels on our next trip after reading reviews!
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Restful stay in the Rockies!
The rooms here are great, and the bed was comfortable. Breakfast was awesome! My server Bella was so kind and cheerful!! 😊 The chef Keisha whipped up an amazing burrito with some delicious blanco queso sauce, utterly delicious! Can't wait to come back.