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Beachfront,Miami BeachProperty information
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2301 reviews-
Overcharged
I have been over charged by double as I paid through BA holidays then charged again. No one is getting back to me. This is a nice hotel but communication is dire and severely lacking. We were treated ok but not as well as visiting cabin crew and pilots. We were given a tiny room although my BA voucher stipulated a room upgrade. I was promised a room upgrade and never received it They totally ignored my BA voucher and over charged me by double Breakfast was ok and I even got asked for my room number 3 times by 3 members of staff at check in ….zero communication between staff The beach attendees were rude . Actively removing sunshades if you don’t agree to the 35 dollar charge Maids don’t refresh bathroom products or coffee . I need a refund and am waiting for a response Room 1102 from 10 to 17 Nov 2024
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My first time in miami and i loved everything about it especially the hotel everything about it was on point no complain
This was my first time in miami and it was really a unique experience. The cadillac hotel made me feel like i was at home it was very welcoming. i also loved the l the fact that i can order food from the pool. The food was exquisite no complaints. the pool service was 10/10 Mr.Raydel Vargas made sure i had fresh towels and he was also very polite and appreciative. Will definitely remember this moment for the rest of my life. Thank you Cadillac hotel
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My stay here was amazing, it was like non other. i will be recommending this hotel to all my friends back in Houston.
I was very happy with the experience i had at the cadillac hotel! Everything in the hotel was amazing. i loved the way the lobby smelled. The pool boys were also amazing In particular a young man named raydel vargas he made sure i always had fresh towels and also brought me sun block which i thought was very nice. Overall 10/10 i will definitely be coming back!
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great service
The hotel was beautiful as well as the service. my pool attendant Valentin Garbino made sure i was comfortable and was at my services whenever needed. love this hotel.this was a great experience for me and my friends. will definitely be coming back.
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Quite poor
Most disappointed in my stay. First of all, they put us in a room right next to the elevator shaft, like a huge rumble of thunder every minute. They did accommodate a move in room, but this time it was right above the extractor/aircon machines below…. I didn’t have it in me to go through another room change. But really overshadowed our stay. All the staff we encountered were pleasant & helpful. The pool bar was closed for the whole duration of our stay (3 nights) due to maintenance, but didn’t see any maintenance undertaken. Despite not using any services, they applied a £90 charge to our room….. no idea why! And trying to contact anyone to investigate is a nightmare. Keep on getting ‘our servers are being stubborn’ try again later. Most frustrating experience