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Beachfront,Miami BeachProperty information
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TripAdvisor traveler rating
2310 reviews
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Dec 20, 2024rundown and loud
Not worth more than 150 $. The rooms ,floors and elevators are old ( 40 Years? ) and run down. The only ok place is the lobby, but after you check in the disappointment begins. There is a very loud generator next to the pool which you can even here around the corner when you have sea view. Room is disgusting. And the manager doesn't know anything about guest relations. I am a Marriott Platinum member and it was the worst decision hotel wise since some years. The only good point is that they have a beach area That's it. This needs a renovation and a new managment badly
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Dec 19, 2024
Some good, some absolutely dreadful.
The hotel s old, but that’s ok because of its history. Some of the staff (in all the restaurants were absolutely wonderful). It when I checked in I was late for a business meeting. The room was prepaid but the incidentals were not- they were about to be covered by a company credit card when my businesses partner arrived (ten minutes after me). The guy in reception wanted $3200 from me for incidentals before I got a key. I explained that this would be covered in the next ten minutes and I didn’t want to block my personal credit card for the amount because it’s the holidays and my wife needed to use it back home and asked if he could give me ten minutes trust in the room or show me a quiet place in the hotel where I could do my call. He simply said ‘no’ to both and as I sat in the lobby waiting for my colleague (and missing my zoom call because the lobby was so loud) he assigned a burly security guy to ‘watch’ me. I am a long standing Marriott Bonvoy member and have never been treated like this by any other their other hotels. My partner arrived and we got our rooms. I found hair in the bed, public hair on the toilet and other hair in the bathroom. The bath was disgusting and the shower didn’t work. I asked to change rooms and had to join a large queue at reception as so many other guests were complaining. One member of reception staff was understanding but the others were surly, rude and well, useless.
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Dec 08, 2024No elevators just human hair in the stairwell
I've stayed here before so I thought it would be okay again? It was not. I understand the price gouging for Basel but these rooms were $700. No wifi. No working elevators. There's on elevator that can be reset and can also cause you the scare of your life getting stuck in it. No additional elevators go to the 10th floor where I am. There is human hair in the stair well, been there for days. I unfortunately also extended the room because they couldn't guarantee late checkout that they clearly have available (first booking was with Amex late checkout is pretty standard w hotel collection). Additionally, the food at the bar was previously good and is now very tasteless and expensive, parking is $50 the same as the faena! And please don't desire clean towels, they're a luxury around here.
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Dec 07, 2024Amazing service!
Great property in a great location! Service is top notch and we always feel welcomed. Two pools, beach service and a great outdoor dining option with a tiki bar will be why we come back. Constantly evolving to stay relevant. Special shoutout to the amazing service - David in Donna Mare, Patrick, Wesley and Jorge at the Tiki Bar and Valentino at the pool. 🙌🏻
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Dec 05, 2024
Miami hotel
Location was convenient , service and the food was all 5 star . Poolside bar and grill was better than the restaurant we picked for dinner . The staff was excellent helped with parking , pool side staff was friendly and helpful. Clean and comfortable rooms