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Beachfront,Miami BeachProperty information
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2331 reviews
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Jan 24, 2025Stay somewhere else. Really.
Let’s get right to the point -- This place is pretty bad, and definitely should not be in the Marriott’s “Autograph” collection. We’ve stayed at a number of lovely, unique, and memorable Autograph hotels around the world, and this place is not even be in the same universe. There is nothing remotely “upscale” or “sparkling” about the Cadillac, except maybe the lobby. If not for the fact that a number of friends were also staying in the hotel, we would have checked out and moved to something better. This place needs investment and a hard refresh badly. If not, the hotel and its rooms need to be reclassified and portrayed honestly to those considering a stay. For this price, and given the options available, listen to this and recent reviews and stay somewhere else. (And be cautious of a 5-star review from a brand new “contributor” with no other reviews or profile.) If the W Hotel’s mantra is “whatever, whenever,” the Cadillac’s mantra is “whatever.” You can do better. We know we will, because we’ll never be back to this place -- ever. Now for more details: The rooms are abysmal, and the photos on the website are far, FAR from reality. We booked a king room with an ocean view, and our assigned room was a tiny, shabby, dark space (something you might expect at a Days Inn or Ramada) overlooking a parking lot and noisy construction site next door, with a sliver of a beach view if you craned your neck. Despite being a lifetime platinum member, it took an excessive amount of negotiating with the front desk staff to be moved to something slightly more acceptable – a double queen room that was just as tired and shabby, but without the construction noise and worker “bird calls” and yelling. The outdoor/pool area has also seen better days (or decades), with worn and stained lounge chairs, and faded and shabby fake grass. Similarly, housekeeping was also abysmal, and literally did the bare minimum. If they spent more than 10 minutes refreshing the room, we’d be surprised. Bathroom amenities (e.g., soap) were never replaced, carpets not vacuumed consistently (dirt/debris remained after “cleaning”), and beds haphazardly “remade.” We stayed three nights and never once received turn down service, although we were out of the room in the evenings and friends staying on a different floor noted they had. The only bright point at this place is the kind and attentive staff (other than the front desk/management who seem indifferent and tired of managing disappointed patrons). The folks at the restaurant, pool, and lobby bar were fantastic. If only the hotel management and owners’ attitudes matched them.
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Jan 23, 2025
Awful management. Refused check in as they had oversold rooms. Additional charges after check out
Upon arriving at the Cadillac Hotel on the evening of the 18th January, I was unable to check into my room until the early hours of the 19th January due to an apparent issue at the hotel which could not be explained to us. This resulted in the effective loss of an entire day of my holiday, as my time was spent waiting instead of being able to relax and enjoy my first evening in Miami Beach. To make matters worse, the hotel manager, Ludy Gonzalez was incredibly rude and unapologetic when I sought clarification and assistance regarding the delay. After a borderline aggressive response from her where we were told that it was our fault that we had arranged plans that we wanted to be ready for on our first day of holiday, she actually walked away from us. This lack of professionalism and disregard for customer service made an already frustrating situation far more stressful. The only positive critique I can give is to the more junior members of the hotel reception staff who were clearly embarrassed by the situation. Upon check out, a more junior member of the team offered to remove the extra charges for sitting by the pool at the hotel (yes, they charge you for that). We were not reimbursed for the loss of an entire day of our trip. As a loyal British Airways and Marriott customer, I booked this holiday with the expectation that both the accommodation would meet high standards. However, this experience has left me feeling deeply disappointed. I would not recommend that anyone stay at this hotel with its current management in place. I also have a random charge of around £4 on my card, which i assume is for the 'admin fee' for using my card as the security deposit option which the hotel manager demanded. I stayed at this hotel in March 2022 and rated it really highly, which was why we decided to return again in January 2025. Clearly the hotel does not hold itself to the same standards that it used to and I would not return to stay at the hotel again.
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Jan 22, 2025Could be truly great with some updates
Disappointing for a Marriott property and will try a different hotel next Miami trip. Our booked room with a king was apparently not available. They upgraded us to the front tower closer to the beach with ocean view, but no king. The rooms are just okay—look better in photos. Baths are very underwhelming. Chipped paint on mirrors and really poor lighting at vanity, not good for women putting on make up. Bed comfort undeserving of Marriott brand name. Restaurants were very good, however. Good service, good food and they accommodated my wife’s food allergies. This place could be a gem given its prime location but they need to bring up their game. Over-priced for what it gives you.
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Jan 22, 2025Dont even think of staying here
Don't wonder why other hotels are 30-50% more, just pay the extra. This hotel has small rooms with paper-thin walls thru which you could hear your neighbor sneeze, much less laughing and cavorting at all hours. Bathroom had decrepit mirror with decaying brass elements and random pencil marks on the walls. Glasses at minibar were visibly used and dirty, and even the washed ones had lipstick marks. 2 bottles of water on the counter marked with large label "$3", just to make you feel special for $650/night. I was given a high-floor at my request--with a smirk from the desk person-- which was next to a loud air handler so noisy that you couldn't even open the door to the balcony, much less use the balcony. Balcony frequented by pigeons so there was bird poop on the chairs. Pool area not landscaped: astroturf is the best they can do. Desk unable to give me final bill when I left and one week later still hasn't sent one.
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Jan 20, 2025
Disappointing experience overall
I had a disappointing experience at the Cadillac hotel, particularly with the front desk staff who were consistently unhelpful (I interacted with 3 different individuals). Upon check in our room given was not acceptable and we needed to change. Just outside the window was a very loud compressor for the entire hotel running 24/7. We would not have been able to sleep at all (I believe it was room 321?). We immediately inquired about a change but were told that there were no other rooms in the hotel. After continuing to ask and waiting we were told that there was a room at one higher level (a pool view instead of a city view) with queen beds instead of a king. We asked to move but were charged $60+++/night, with no apologies and if anything, annoyance. The room smelled (carpet smelled like feet and the bed was so soft I couldn’t sleep well. Old mattresses, thin sheets and blankets, a shower with very very weak pressure, a conditioner bottle that was empty and furnishings that were tired and unkempt looking. For example our soap dish had 50% of the chrome peeled off and paint chips flaking into the soap. The pool was fine, but cushions were quite dirty. The beach was nice but they would not allow us to use umbrellas due to the wind (there was almost no breeze and other hotels on both sides had plenty of umbrellas up. The beach supervisor person got angry when asked about using an umbrella. The other beach/chair staff was very pleasant and lovely (Jeremiah I believe). The food at Donna Mare was decent (great shrimp scampi and flatbreads, good omelets at breakfast, but a fairly limited buffet. The servers were good and a couple were excellent. I called down to guest services to ask about a late check out, but nobody answered the phone in 3 different attempts so I had to go down and ask. For $500+|night this experience was very disappointing.