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2042 reviews
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Nov 21, 2024Would not recommend
As many of the other reviews have stated, this hotel is approaching or at the "slum hotel" status. Black mold in room and common areas. Furniture and fixtures falling apart, losing finishes, and not looking maintained. The sink faucet sprayed every direction but down and felt like it was going to fall apart in my hands, similar experience with the shower. Walls are multicolored and multitextured from years of poorly done patches. Windows have a tinting film that is bubbling and calcified to the point where you can't see out of them. When I walked barefooted on the floor for only a few minutes and then got in the shower black dirt washed off my feet. Others in my work group could not get hot water and there room keys were deactivated every day. Several called the front desk and couldn't get anyone to answer the phone, the only way they could get help was to physically go to the front desk. Multiple people had stained sheets and towels. It's clear that the hotel is doing the absolute bare minimum to stay open. They must stay busy enough with conference and cruise ship traffic that they don't even have to try. The only reason that I gave it two stars is that I have actually stayed in worse, but barely. I would recommend spending a few more dollars and going somewhere else.
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Nov 15, 2024Older hotel that doesn't seem to care.
Hotel in disrepair, mold on walls on 9th floor. No lobby coffee, just room packets. Low water pressure. Can't see out of windows, film is peeling. Room key lock kept failing, had to get a new key each time entering room. Cleaning staff ran out of items.
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Oct 26, 2024
A terrible experience
It was horrible 14 of us went to the Philadelphia eagles game in October the top floor’s were damaged from the previous storm bathrooms won’t work wash cloths were dirty heaters in the hallway for dampness I can go on we called HQ’s they offered one out of the group a 40.00 gift card please go somewhere else
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Oct 22, 2024Vacation with Family
I have stayed here several times how ever this time the hotel could use several upgrades to the rooms, exercise room. The stairwells were really bad and not sure what film is on the windows but it blocks the view. The room was not really ready to receive guests (cleanliness). Exercise room needed towels. TVs didn’t work no bench for people to lift weights. I noticed upon checking in that their supplies of food candies, snacks, etc. was very low. Also, it would be nice if towels were readily available upon request (they only provided a few because the rest were not washed) I do hope that they can make changes /upgrades because the hotel is in a great location and the adjacent restaurant is great and they always provide wonderful service and the food is good . I have enjoyed staying there in the past I would hope to stay there in the future. This could’ve been an off week. However some of the issues like the exercise room still stayed the same over the years
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Oct 10, 2024
Would not go again.
I'm unsure how this can be considered a Signature Collection since it was worse than many Motel 6s I've stayed at in the past. The shower ceiling was leaking with mold growing. There was no hot (or warm) water. When I talked to the front desk, they told me the hotel was old. But if you cannot provide basic necessities then you should probably exit the business. They did switch my room to something with hot water, but several others in the hotel were having the same problems. It's beyond time for an update, especially for the price.