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2640 reviews
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Nov 23, 2024Exceptional Service That Made Our Stay Memorable
I want to commend Carol at the front desk for her outstanding customer service during our stay. Even though she’s new, she went above and beyond to ensure we had a great experience. There were a few hiccups, but Carol handled them with such professionalism, kindness, and attention to detail that we left feeling incredibly satisfied. Her dedication to making guests feel cared for is truly remarkable, and she is a wonderful asset to the team. Thank you, Carol, for turning a potentially stressful situation into a memorable and enjoyable stay.
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Nov 17, 2024Somewhat disappointing
Let’s start with the good stuff. Our high intensity, broad scope, rain shower head was fantastic. Cherry Wonderdog thoroughly enjoyed the morning routine. Also, the views of Pikes Peak from the fourth floor out the front of the building was very nice, especially in the morning. The sun illuminated the snowcap mountain which made for wonderful scenery. Our “suite” included a cushioned seating area right by a large window (that actually slid open!) to enhance the viewing experience. Sadly, the accolades stop there. That narrow window bench was just about the only distinguishing feature between the “suite” and the regular rooms. Supposedly there was more living space, but given the fact that the room was already quite small, it’s hard to imagine how much smaller and uncomfortable the regular rooms were. Most of the amenities were dated and ho-hum. There was no individual thermostat, so everything was regulated by the noisy AC/heater. The hotel air circulation system fed through the bathroom, and it made so much noise that we had to keep our bathroom door closed at night. Reportedly the suite rooms had been renovated with new mattresses, but mine was already sagging inward. None of the lightbulbs (the one at the window was inoperative) had been upgraded from old-style fluorescent to LED, and nobody thought to add a level of security by the window to keep rambunctious children from falling out through the flimsy screen. The staff was nice but not too knowledgeable about the area. Most of the time, however, they were hidden in the back room rather than customarily perched at the front desk. That’s an implicit trick of the hospitality trade – hotel reps are supposed to engage proactively, not wait to be summoned. Service in general was by no means exceptional. Diamond members received no special treatment, including late checkouts. Communication was poor – neither our email prior to arrival nor our phone call from the room during the stay was returned. The latter pertained to staff assigning the adjacent room to a couple who arrived at midnight with a screaming baby (an understatement) that kept us up for hours. Hotel breakfast was abysmal – even worse than the entry grade Hampton Inn … and this was a Best Western PLUS. There was no real coffee, and none within walking distance either. All hot beverages were machine-generated. The cappuccino was spit out using a real-time mixture of hot water and powdered milk. The fruit selection included bruised yellow oranges and apples. No bananas, no fresh yogurt – again, only sugary machine goop made from mystery ingredients. There was no fresh oatmeal either, only the instant variety, without a mechanism for properly measuring water either. I had hoped to make the machine-grade black coffee drinkable, but there was no whole milk – only 2% and oat. Cream was in capsules only, like an old-style diner. Hot food options were disgusting – industrialized scrambled eggs, faded bacon, grits made from who knows what, and a cornstarch-enhanced green chili. All the pastries were gross. Instead of a normal waffle maker, there was some bizarre “pancake maker” that nobody ever used. It just took up space. Lots of folks stocked up on processed white bread and bagels from the supermarket. At least there was pineapple water in the lobby! Last but not least, the pool and jacuzzi which presumably entitled management to call this Best Western a Best Western Plus were situated in a woefully uninviting room with low ceiling. Not a soul was ever seen inside. Similarly, the “gym” was an absolute joke. There were lots of deceptive mirrors but only one aerobic bike and only one old weight pulley machine. In fact, one of the cables of this machine was completely frazzled and looked particularly unsafe. Worse, there wasn’t even enough room to use without hitting the wall supporting the TV. Again, Cherry Wonderdog never saw anybody using it. Unfortunately, there was little else to do in the area except for the Santa Fe bike trail about half a mile away. Maybe the hotel could think about having a few bikes to loan out. All in all, I would never return to this Best Western hotel and regret assigning a mediocre rating.
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Oct 24, 2024Great breakfast!
2024-October There were ample complimentary parking spaces in the front and on the side of the building. We arrived late at night and were greeted by courteous and efficient personnel at the front desk. We received our room keys and were informed that breakfast concludes at 09:30 AM the next day. The reception area, although compact, was well-kept and provided enough seating. The breakfast area, swimming pool, hot tub, and fitness center are all conveniently located on the ground floor. Additionally, there is a restroom situated on this level for ease of access. There was only one elevator, but the wait time was reasonable. Our room was of an appropriate size and well-maintained. However, the bathroom was somewhat cramped, with limited counter space for toiletries. Our accommodations included a king-sized bed, various lamps with power outlets, a flat-screen television offering a wide range of channels, a full-length mirror, a closet, a coffee maker with complimentary coffee and tea, a mini-fridge, an ice bucket, a desk with an office chair, and a sofa bed. Additionally, there were window-adjacent seating options with built-in storage. The bed was satisfactory. However, the thermostat was not functioning properly, necessitating a setting of 65° Fahrenheit to attain a comfortable room temperature. The bathroom was equipped with two sets of towels (body, face, and hand), a hairdryer, and small (0.75 fl oz) shampoo, conditioner, and lotion bottles. A face and body soap was also provided. We visited the front desk to request additional towels and toiletries. The shower's water pressure was impressive. The indoor pool, which can be accessed with your room key, is open until 10 pm, but the water was cold. The hot tub, although somewhat small, offers powerful jets. From 10 pm to midnight, the pool area is reserved for adults only. Pool towels are available in the pool area, The breakfast buffet offered a wide variety of hot and cold food and beverage options (see photos). The staff consistently demonstrated a positive and helpful attitude when responding to inquiries or requests for assistance. Scrambled eggs with cheese, sausage, and gravy were among the items served on Friday, while potatoes and bacon were served on Saturday. Various types of coffee can be made using the specialty coffee machine. In closing, this establishment offers a satisfactory experience relative to its cost, and I endorse it. Have a great vacation!! ☺️
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Oct 22, 2024
Nice, clean, and comfortable.
Not our first stay at this Best Western. Enjoyed our stay and best of all, NO PROBLEMS. We stayed 3 nights and we enjoyed the breakfast, the cleanliness of the entire facility, and the cleaning of the rooms each night. We will gladly stay here again when we are in the area.
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Oct 22, 2024
Give it a try
When booking online I always read the reviews. I have never stayed at a Best Western but took a chance this time based on the reviews, couldn't be more pleased with the location, safety of the area, cleanliness of the room, good breakfast, and a fantastic view!