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1523 reviews
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Mar 21, 2025Sub par experience
The front desk staff was subpar to say the least. There was not one smiling face at the front desk for the duration of our stay. Other than the assistant manager. Every interaction with the front desk we had we were made to feel as we were bothering or inconveniencing them. They were not welcoming or friendly. The cleaning ladies and gentleman we encountered however were the complete opposite and very friendly. I wish I could also say I was as pleased about the cleanliness of our rooms but unfortunately cannot. The kitchenette counters were sticky, the bathroom had hairs, there were areas on the floors that seemed not swept/vacuumed. The chairs/ couch looked stained and dirty. The hotel was listed as non smoking however our adjacent neighbors were avid weed smokers so we could not enjoy the outside view on our balcony without the over powering odor effecting us. It did not end there, at 8 am we were woken by construction of some kind banging/ hammering on the wall/ceiling. Only one remote in the room worked for both tv’s. Additionally only one elevator was working. No sinage about the elevator not working or apology for the inconvenience was posted to notify us. Our key card was deactivated on day 2 and as expected the front desk was not empathetic about the inconvenience and the gentlemen’s gruff demeanor made us feel quite uncomfortable. And we were charged 75$ more than our reservation with unlisted addition tax/fees. Overall less than pleased with our stay other than the beautiful views.
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Mar 20, 2025
Needs some major work
We normally love staying here. The beds are comfortable, the view is awesome. But this hotel needs some major upgrades before we will stay again. This was our third stay here. First off, our room was not ready at 4:00 check in. We arrived at 4:30 and were told to come back in 45 minutes because it’s not ready. That is so beyond unacceptable to me when you pay for that room. The rooms themselves need major upgrades. Peeling paint, rattling ac’s, tons of stains, and this is the second stay where we have hairs everywhere in the bathroom. We cleaned many hairs when we arrived. Then to top it off, one of the elevators broke so everyone trying to use the one elevator was a disaster. I understand things happen but that was really the icing on the cake for us. We were on the 8th floor trying to get out with all our stuff. Probably taking a break from this one until they upgrade.
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Feb 08, 2025Loud disruptive and smells like cigs.
Smells like cigarette smoke and weed. Very loud patrons banging on doors drunk and screaming at each other. Called the front desk and they said, “we do not have any security, you will have to confront the patrons yourself.” No thanks, that is your job. Do yourself a favor and stay somewhere else.
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Jan 12, 2025
WARNING! READ ALL RECENT 2024 REVIEWS BEFORE BOOKING, WISH I HAD !
Stayed here in in 10/24. Late review, wanted to give hotel owner & BW customer service the chance to right a wrong. I'm a huge BW fan & travel extensively for work & pleasure. I've NEVER experienced such a blatant "go f*&^ yourself" response from any business ever. I've reviewed over 40 hotels & eateries across several travel sites, this is only my 2nd negative review, I believe its better to praise than punish. - Check in, desk staff (visibly rude to couple in front of me as they checked in), annoyed when I asked "do rewards members get 2 free waters upon check-in as I've experienced @ other BWs?" Her response, while looking at her computer & zero eye contact was to point to a fridge across from her desk and say "yes, get it yourself". During check-in she asked if I was parking a car cuz I'd need a pass @ 22$ per night. I said "NO, I'd been dropped off by friends who needed to borrow my car to visit family after the recent hurricane. Did they need a pass for my car if they were here over an hour or so when they picked me up? "She said no, the lot isn't really monitored that closely in fall so no worries." -Checked in room -very strong mold smell but gave them benefit of the doubt due to recent hurricane. Shut off a/c & opened balcony door to air it out. Closed it at bedtime & put on a/c. -Awoken at 6:00 am to drilling, saws. construction (see other reviews mentioning same), called front desk to ask WTH, response was, roof construction, repair leaks from hurricane. I said, this was not disclosed on the website when booking, nor upon check-in. She assured me it was on the website ( I double checked & have screen shot of page with no disclosure). I could check out early at not extra charge. I had no car, not an option unless I wanted to incur Uber cost going to Daytona, 20 miles away, to stay at a hotel I had points at. So early checkout wasn't feasible. -Over the 2 days there I was extremely congested and had a hard time falling asleep with sneezing and congestion which made it even harder when I had just gotten to sleep at 2 am, then awoken at 6:00 by construction! -Last night there I went to the bathroom in the middle of the night and stepped on an air vent that had fallen out of the ceiling. It was dark & I just wanted to fall back asleep before the 6:00 jackhammer wake up call! -In the morning I saw the disgusting black mold (see photos), in the a/c vent, hence my congestion and malaise. -Checked out the next day when my friends returned w/my car. Lost my spare key FOB somewhere in the room. I had it in my hand but set it down when my friends came up to help me w/the large amount of luggage I had (which I'd removed from my car to make room for their stuff). Housekeeping was very sweet in helping me look for it but strangely it was never found. Asked the front desk to call me if it was found. not surprisingly, no response. -Submitted auto review request sent to my email after checkout -similar review as above-received no response from hotel franchise owner. -Weeks later, submitted review to Best Western Corporate, no response for several weeks, upon me following up I received the ridiculous response from the hotel owner re: giving me free parking (see photo of email) for my non existent parked car. All I have to say is WOW BW! All I asked for was a PARTIAL refund of my reward points wasted on this sh&^%$t show of a hotel. I wish I could transfer all of my BW points to Hyatt or Marriott. Sadly, after MANY great BW experiences this experience & resulting customer service response left me w/no faith in the Best Western brand. Sorry to say you have lost a lifelong Diamond member customer.
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Nov 30, 2024
one and done
DO NOT DO IT! People taking advantage of FEMA assistance, smelling pot or whatever substance every day and last day while having to wear a boot due to a broken foot had to descend theee flights of stairs because the elevator was broken. The view is incredible but not worth the headache. Will not be back.