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1937 reviews
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Mar 23, 2025Very basic hotel convenient location
The photo is beautiful as is the outside property but the hotel is dated. Lobby is nice but not large. The check in was a time wasting hassle as the housekeeping had cleaned most of the many available rooms when I went to check, with doors open and all done, but NONE were reported clean to the lobby, so the n ice lobby lady was completely in the dark. The warm Breakfast was the usual BW watery fake egg mix plus sausage patties, no potatoes or interesting sides. Dining room was nice. The room was very basic but space was good and furniture was fairly new. Location close to many food places, airport and historic Charleston, a bit far from beaches like 1/2 hour + and some traffic. I was charged for the deposit amount in error though I didn't owe anything, so careful about the bookkeeping. The hotel could be really decent but missed opportunities.
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Mar 22, 2025Not a Pleasant Stay
Not a hotel I would recommend unless you are a one and done. TV remote issues, shower issues and lack of response from the staff is not the way to satisfy a customer. Rooms need updating and general maintenance is not their forte. It's ok if you want to rest your head for the night but I would choose another hotel over this one.
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Feb 18, 2025Great stay! Breakfast is better then your average Continental breakfast!
1st visit to Charleston, SC for a 3-day Valentine's Day weekend and happy to report my stay at this hotel was great! The room was clean & they came to clean it every day, plenty of toiletries (they'll give you more at the front desk if you ask), was mostly quiet, about a 15-minute drive to the heart of Charleston's French Quarter & Battery area & the breakfast was a money saver when vacationing on a budget. Speaking of breakfast, breakfast either consisted of Scrambled Eggs or Egg & Cheese omelets & some kind of meat, such as Turkey or Pork sausages plus plenty of breads, cereals, fruits & do-it-yourself waffles or Pancakes. Much better then most hotel breakfasts! My lone complaint is I had some older neighbors placed next door the last night of my stay that decided to place 2 chairs right between our doors & talk very LOUDLY til 1am. Maybe not the hotels fault, but they should make some kind of rules as I saw a few folks do the same around the hotel that same night. A little strange.
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Nov 23, 2024Bogus charge never refunded
Accommodations were fine, but whoever is in charged of billing should be fired. They took my credit card for incidentals (paid for the room through booking.com) They said they were putting a $60 hold, and days after we checked out my card was charged $137. When I called to ask why they were charging me they asked if I was there to park and go on a cruise. I told them no, I had stayed in their hotel for 3 nights. I had evacuated FL because of Hurricane Milton. They said they would reverse the charge, but they did not. I contacted them multiple times because the refund did not go through. They never reversed the charge.
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Nov 17, 2024
Would Stay Here Again
The staff was wonderful, helpful and friendly. The room smelled a little musty when I first arrived but I was not surprised given how humid the Charleston area is and I did not notice it after a while. The WiFi seemed to be pretty decent. The bed was surprisingly comfortable as were the pillows - more so than many other higher level properties I have stayed at. I slept very well. The breakfast was decent and always adds value. I was not there long enough to be able to rate everything. I was impressed enough that I would definitely consider staying here again and will also take another look at Best Western properties for future stays.