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Hotel overview
Next to the beautiful Mismaloya beach to the south of Puerto Vallarta, the Barceló Puerto Vallarta***** hotel is surrounded by lush mountains and enjoys wonderful views of the Pacific Ocean. A Mexican-style hotel that features excellent service with 5 stars and 4 AAA diamonds.
The hotel has 316 spacious, luxury suites that will exceed your expectations of beauty and comfort. All the rooms feature a terrace or balcony, from which guests can admire the lush gardens, crystalline swimming pools and the impressive Bahía de Banderas.
Location
Puerto Vallarta - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10271 reviews
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Feb 03, 2025Overall very nice
Very nice location,clean hotel Lots of amenities and food choice Rooms are large and clean and most have nice view,ask for a higher floor room Beach not suitable for swimming but pool areas are very good and they offer a nice Adult pool for some quiet time. Will return again
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Feb 03, 2025Horrible customer service
Upon arrival the woman at the front counter was rude. She tried to charge us way more than double what the original price was due to an error on the booking. I originally booked for 2 people for 2 nights. They said the reservation was for one person. When we tried to add my sister they tried to charge us almost triple the original booking. I’ve stayed at this resort 7 or 8 different times. I’ve never experienced this kind of horrible service. They even accused me of throwing an empty can at them. The can was on the counter. When I grabbed my ID and passport it knocked over. I asked for a refund on the amount already paid, they refused.
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Feb 03, 2025Staff are wonderful
We stayed here for a week in January. It is by far one of the most beautiful locations we have ever stayed in. We found the resort to be clean and well manicured. All staff we came into contact with were very nice and personable. Food was palatable and well presented. The taco bar for lunch was excellent, as were all of the al la carte restaurants. Room service was always prompt and warm. We also enjoyed the perks of part of the Premium Level, the lounge was a nice place to play a card game and unwind. The Cantina was always fun and the staff worked tirelessly to keep our drinks full. We enjoyed the entertainment staff around the pool, and how they tried to get people to participate. The walk into Mismaloya was quick and easy, it was neat to see all the different architecture. Overall we had a great week and truly enjoyed all the staff. We will be back soon!
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Feb 02, 2025
Lovely stay
We had read some negative reviews leading up to our trip and felt a little concerned. However as soon as we got to the resort we knew we were in for a good trip. The bell boys and reception staff were welcoming and when we got to the room we found a very large space! Definitely recommend asking to stay in building 2/north building as it’s quieter (the cantina is in the south building and I imagine it’s very loud). The pools were great and there are lots of loungers so we never had an issue finding a seat. The beach is smaller than other resorts in PV so if you want a big sprawling beach you may not love it, but the ocean was still fun to play in! The resort is also further from the airport and most other resorts in this area which was not a problem for us as we went just to relax and didn’t intend to travel into town much. The food was good, lots of options at the buffet with rotating themes and every meal had an option that was grilled freshly for individuals. Highly recommend the snack bar for lunch as there is a taco bar that rotates its meats and it was 10/10 everyday. This is also where you can find guacamole! Spanish and Italian restaurants were very good with a lot of options and wonderful service. Overall we had a great trip and concluded the negative reviews are people who are highly critical or expect this to be a luxury property. It’s a pretty typical Mexican resort and offered everything we needed!
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Feb 02, 2025
Love Cesar
Cesar in the premium lounge was incredible! He was aware when we needed drinks and food and his personality was elite! Love this resort and Cesar Lopez! I'm so excited we're at day one. This resort is amazing and I can't wait to see Cesar all week.