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Hotel overview
Get exclusive perks during your getaway at Barcelo Maya Palace. Travel now through December 22, 2022 and receive:
• Additional $200 in resort coupons per room
Valid in Premium Level room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Located on one of the most impressive beaches of the Caribbean and surrounded by the legendary beauty of the Riviera Maya, the Barceló Maya Palace 5-star hotel is a spectacular luxury resort with exclusive services. All of its rooms are Junior Suites or Suites,
all of which offer luxury details and comforts to guarantee an extraordinary experience.
The hotel has 6 restaurants, all with a view of the Caribbean Sea. Buffet and à la carte restaurants specializing in Brazilian, French and Caribbean food (seafood) among other global cuisines. Everything falls under the Barceló All-Inclusive program and is
of exclusive use for the guests of this hotel.
The excellent facilities of the complex include 3 spectacular pools, one for adults only and one water park for kids. It has a fitness studio, shopping center, U-Spa, a U-Kids Spa and a mini-club. Sports enthusiasts can train in the sea or in the special sports areas. At night, you can enjoy a magnificent range of leisure and entertainment options.
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
17906 reviews
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Jan 19, 2025Amazing vacation!
Absolutely stunning resort. Staying at Barcelo Palace gives you access to other four neighbouring resorts. The beach is wonderful, the included service is top notch. One star less than five stars is as the room service isn't included even when staying at the palace and you have to pay extra for it. Same for the pirate waterpark extra $s. The resort has a huge problem of lounge chair hoarding at the beach and pools. A la carte restaurants are hard to book but not impossible.
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Jan 19, 2025Was fine
It was a fine resort. We had fun. Would I return? Probably not. Check in was exhaustingly slow. Food was a normal Mexico resort. Fresh omelettes in the morning were great. The ala carts were excellent. (French, seafood, Brazilian) Beach was rocky which is great for snorkeling but terrible for playing in the water. we walked the km to the sister hotel (caribe) for their beach. They had excellent sandy shallow Caribbean water and sand. The place needs an extra 1000 beach/pool chairs. Everything is reserved by 830 am. Never enough. I’m annoyed that there was an only 3 bathrooms for the ladies around the whole pool and for the whole beach. Not sufficient. Often waited in line for drinks from the ONE bar at the pool. Extra staff would help that situation. All in all, it was fine. Staff was great. We had fun, ate, swam, drank. But nothing really impressive.
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Jan 19, 2025
Awesome Bartender
Luis is awesome!! He is a good bartender! He served us every time we asked and he was very friendly!! He was really good to us and everyone around us! He had a good attitude and was happy to us! we will definitely be coming back to visit him more!!!
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Jan 18, 2025Beautiful grounds, horrendous service
Very nice facility! Large, great pools, food is decent but not great. It’s very hard to get into any restaurant other than the buffet, which was disappointing. Staff in the restaurants and bars were very nice. The front desk and management are inconsiderate, incompetent and uncaring. Check-in was a disaster that took an hour and a half! No apologies. The manager never came out to talk with me, even after I requested it multiple times. We had rooms reserved almost a year in advance and then they changed the price on us AT CHECK-IN and said we needed to pay more than what we reserved the rooms for. Literally refused to give us rooms at 9pm unless we pay them more money for the rooms we pre-booked and pre-paid for. We had 8 rooms and at checkin they required an extra $3k the night of. On top of it all, they didn’t even have the exact rooms available that we booked! The level of incompetency (and possibility dishonesty) was mind blowing. Three other families were also complaining to the front desk during the 1.5 hour debacle. Noticed other families going through some problems of their own with the front desk staff almost every other evening I went through the lobby. Buyer beware! If you do go, make sure to get a chair by the pool or on the beach early. They do not have enough chairs at all for how large the place is.
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Jan 18, 2025
A good choice near Cancun
Nice set up around the beach. Good food in the restaurants and buffets. Covered walkways for the rain. And a good gym - much better than I was expecting. A very helpful woman, Dalia Ortiz, was working the desk while I worked out. She was very helpful with a couple of items of unfamiliar equipment.