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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
15882 reviews-
Looking forward to returning
In April 2024, we visited this resort and stayed in the premium suites—it was absolutely worth it. We’re thrilled to be returning this April, a bit earlier in the month, and can’t wait to experience it all again. Honestly, even without the premium option, we’d still have an amazing time because the resort is simply fantastic. The staff are wonderful, the beach is stunning, the pool is gorgeous, and everything is impeccably clean. The food was outstanding, too. This time, we’re hoping to catch some evening entertainment, as we missed out on it during our last visit.
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Review
Wonderful resort. great accommodation and food. 30 minute drive from nearest town, so difficult to shop or have dinner in Playa del Carmen
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Nice place
Everything is perfect except the beach - the sunbeds are totally not enough. You have to go until 8 a.m., otherwise you can't find free sunbeds. Most of them are reserved with the towels and are used only at the afternoon. The stuff at the bars are not enough. One person per bar makes big queues.
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Looks are deceiving!
The facility is beautiful. The service is not. Specifically stayed at the beach property. Had multiple issues during our stay beginning at check-in. This facility falls very short of the service and benefit they promise. Not equipped to service large number of people, no availability for the food service unless you are going to eat at the buffets. Spend your money elsewhere for better quality of service.
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Be aware they can change your booking and place you in any other one of their resorts without any notification.
We booked our stay at the Colonial resort and once we got there to check in they told us it was moved to beach resort, which was a downgrade and they also said they could do it to anyone without any notification.