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Hotel overview
Valid for Luxury Royal Level Ocean View, Luxury Royal Level Pool Ocean View, Suite Royal Level Ocean View, Suite Royal Level Pool Ocean View, and Master Suite Royal Level Ocean View room categories. Terms, conditions, and restrictions apply to resort coupons and vary by resort.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10487 reviews
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Nov 25, 2024DO NOT STAY HERE UNLESS YOU WANT A VACATION WITH NEGLECTED NURSING HOME QUALITY
If I could give this place 0 stars, I would. I came here with family to celebrate my 30th birthday. I did NOT have a good time. I was more stressed than I was relaxed because of this experience. This is my second trip to Aruba but my first time staying with the Barceló. Will be my last. Do not believe the review. This is NOT a 5 star resort. Anyone who reviews and enjoys this place is probably above 70 years old. (The majority of the people on the resort were elderly). If you are expecting a younger crowd, do NOT come here. I stayed at the Barceló Aruba from November 17th to November 23rd, and my experience was extremely disappointing. While Aruba itself is beautiful, this resort failed to deliver even the most basic standards of hospitality and cleanliness. Service and Management The reception staff, particularly Milka, was unprofessional and rude. She was not personable and made us feel unwelcome, visibly angry that we were unhappy with the service. The looks she gave us while we were addressing our concerns with the manager were condescending and dismissive. Management was no better. Giovanni was dismissive and unhelpful, failing to address any of our issues. For example, my father and I developed an itchy, uncomfortable rash from the submerged bar seating in the pool. When we notified the front desk, we were met with condescension and told an investigation would occur—of course, no investigation ever happened. On the bright side, Keanu was a notable exception. He was knowledgeable, approachable, and genuinely helpful—easily the best manager at the entire resort. Cleanliness and Maintenance The state of the room was appalling. There was visible mold in the shower, which housekeeping chose to cover up instead of properly cleaning. To make matters worse, I discovered a hole in the wall behind my bed. These glaring maintenance issues are unacceptable at any resort, let alone one that markets itself as all-inclusive and luxurious. Trash was left around the pool area and remained there overnight, despite assurances that the area is cleaned nightly. During a period of unusual rain, an influx of mosquitoes became a nuisance, and no steps were taken to mitigate this issue. Food and Dining The food at the resort was disappointing across the board. Buffets were often cold, and the quality of the food was lackluster at best. Staff ignored complaints about the food, and there was a gap during the day when no restaurants were open. Guests were left to either pay for room service (despite the all-inclusive promise) or leave the resort to find food elsewhere. Pool and Seating Issues The resort has only one pool, with a severely limited number of chairs. Guests were waking up as early as 4 a.m. to reserve seats, even though the pool doesn’t open until 8 a.m. Signs indicate a two-hour limit for pool chair reservations, but this rule was never enforced. Guests would leave belongings on chairs all day, monopolizing the seating even when not present. When I raised this with management, Giovanni’s response was a dismissive, “There’s nothing we can do about it.” Bars and Entertainment The resort only has two bars—one in the lobby and one at the pool. The pool bar closes at 6:30 p.m., even though the pool remains open later, leaving guests with very limited drink options. Service at the lobby bar was slow and inattentive, with servers often walking past tables without acknowledging guests. Entertainment was lackluster and uninspired. The resort offered little beyond poorly executed cover bands and random dance classes. With few activities available, the lack of food and drink options during certain hours became even more frustrating. Overall , My stay at Barceló Aruba was deeply disappointing. From the rude and dismissive service to the unacceptable room conditions and subpar amenities, this resort does not live up to its promises of luxury or relaxation. Keanu was the sole bright spot during my stay, but unfortunately, his excellent service couldn’t make up for the overwhelming number of issues. I cannot recommend this resort to anyone seeking a pleasant all-inclusive vacation. Aside from the FEW service workers that were amazing (Michellea, Carolina, Victor, Jershaine, Argenis, Maria, Ryan, Carmen and Nathaniel), I was NOT impressed. Please stay elsewhere
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Nov 25, 2024
Don’t waste your money
I’m not sure how this hotel has so many good reviews. Pros: -nice location on strip -beach is beautiful -nice beach and bar staff Cons: -messed up my reservation booked through a travel portal resulting in us spending hours in the lobby trying to rectify it. Bank confirmed this was their error and the hotel wanted more money from us I would have been able to move past the reservation issue but everything else did not impress. -food quality was very poor. Fresh omelet station in the morning was good and the Italian and hibachi were tolerable but lacked a lot of flavor. Speaking to people on the beach who return told me the food quality isn’t a huge deal to them. Our large group all had problems with the food quality. -stained sheets and dirty showers, no wash cloths. there was one day our room wasn’t even cleaned -minimal beach or pool shade space unless you wake up 6 am or earlier -broken, uncomfortable lounge chairs Frustrating spending hard earned money on something when so many aspects of it were an issue. Never again
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Nov 24, 2024
unbelievable
check in staff were awful- they tried to count my 12 year old daughter as an adult but when we asked if her and my 15 year old daughter in a room alone they said no and that we couldn’t so when it comes to charging they are willing to raise the price by any means and the buffet has limited options
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Nov 24, 2024Barcelo Aruba is great! Especially Jason!
Love the resort and the beach and pool. The staff are all friendly and so attentive. The food has been exceptional. Jason was our waiter at the Japanese restaurant and he couldn’t have been funnier, more caring, helpful, and just overall FABULOUS!
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Nov 23, 2024
Not worth the money
The initial room was wrong, then after two days was assigned to a room where I could not lower the air; leaving the room inhabitable. Maintenance came on there different occasions, the first five hours after moving into the room. My first four days at the hotel were very unpleasant and a waste of money. After two days I told the manager, just give me my money back and I will leave. Those that should have helped and followed up didn’t. You are left to flounder on your own. The front desk staff and management are virtually useless; and at time adversarial. I just wanted what I paid for; I guess $10,000 was not enough. There is more but I am done. Will never ever visit one of their hotels.