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Hotel overview
An exclusive luxury hotel in the Mayan jungle where guests experience personalized attention and service. Sian Ka’an: the origin of the sky, as referred to by the ancient Mayan. This is the best way to describe the Caribbean celestial soul where its minimalist decoration reach perfection in the jungle effervescence of the Riviera Maya and the iridescent waters that bathe it. This adults-only gem of the Riviera Maya features this Caribbean haven’s pleasures. Play a round of golf at our own professional golf course (fees apply) while enjoying the most luxurious brand of Bahia Principe. Stay at 1 and Play at 4: Staying at the Bahia Principe Luxury Sian Ka’an, you can enjoy the facilities at the Bahia Principe Grand Coba, Bahia Principe Grand Tulum and Bahia Principe Luxury Akumal (except buffet restaurants). For a total of 24 restaurants, 25 bars and 12
swimming pools.
It’s ideal for:
Travelers who seek something special—a luxurious, exclusive retreat. Those who prefer seclusion, as a solo experience or in the company of their partner.
FREE, unlimited WI-FI throughout all areas of our hotels
Please contact the hotel for additional information regarding business services (gebgroupscompmex@bahia-principe.com)"
Location
TulumProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10033 reviews
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Jan 10, 2025Disappointing Service Despite Nice Ambiance
Great room and ambiance, but they could significantly improve by hiring staff who truly understand hospitality and professional ethics. My experience at the restaurant was deeply disappointing. One staff member, a captain named Luis, was particularly unprofessional and seemed to lack respect for personal boundaries. At one point, he placed his hand on the shoulder of a young female friend in our group, which was extremely inappropriate and unacceptable. She had to step away from him as he tried to brush it off as a joke. This kind of behavior is not only unprofessional but also makes guests feel uncomfortable. I expected much better from an establishment like this. Unfortunately, I will not be returning. Very disappointing experience.
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Jan 07, 2025Disappointing.
No luxury.Uncomfortable beds and maintenance problems that caused our room being flooded. After sleeping in a room with rolled up towels soaking up water when given the choice to change rooms or spend the rest of our stay wondering if problem was resolved. Changing rooms cost us a day without enjoying resort and homeless.Packing checking out at noon and waiting 3 and half hours to check in resulted in a frustrating day,
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Jan 06, 2025Great Stay at Sian Ka'an
Great experience at the Sian Ka'an. Rooms are fairly standard for similar hotels. Maid and room service prompt and efficient. The rooms are a little bit worn - not as sharp as one might expect for 5 star. The food was excellent - both buffet and a la carte. Shuttles to other hotels were usually quick. Able to eat at a la carte restaurants of other hotels which as an excellent feature of our stay.
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Jan 05, 2025
Staff and "Jungle" setting saves the experience.
Been to this resort in 2018 and was really impressed. It has sadly gone downhill post Covid or seems like new management that does not understand the previous brand. That being said, the staff, setting, jungle vibe, pools, entertainment, activities, buffet etc. are very good. The "luxury" experience is not what it once was. Room and buildings need a refresh. Some rooms were nice but others need a total makeover. (sadly this was our room and I should have insisted on a switch during our stay due to the constant damp smell) For an AI food is better than most places and drinks are good. Missing the wow factor of previous visits. Little details make the difference in the "luxury" experience. Beach is pretty but very rocky. Water shoes are a must and should be provided for that extra wow factor. Sian Ka'an beach bar is gorgeous and the ability to use all other facilities and restaurants in the entire complex was great. The trolley to other parts of the complex were efficient but if you want to walk out on to the beach this is not your place. Akumal also has an adults only area if you want an "on the beach experience" but only limited sections. There is no butler service anymore as with other BP "luxury" properties and the "chat with us" what app concierge is ok and met expectations 50% of the time. Cenote bar was a good spot to hang out for lunch or breakfast but had limited 24 hour options with not great quality as we arrived late on the first night and that was our only option. (bit underwhelming). Vibe on property is chill and activity pool can get really fun. NYE party was top notch, the staff, buffet, and entertainment was an unforgettable experience. Talking to some of the guest experience persons they were aware of the issues I brought up and I really hope BP ups it's game.
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Jan 02, 2025
Great for groups or families with older kids ...not recommended for solo travellers !
Just got back from the Bahia Principe Sian Ka'an. There were a lot of really great things about this 9 day vacation over Christmas and ending on New Years Eve, but there were also some things I didn't particularly like. I would recommend this resort if you are travelling with young adult family members or a group of friends, but I would recommend you look elsewhere as a solo traveller which I was for this trip. I give it a 4/5 for groups/families and maybe 3/5 for solo travellers. First the good parts: The staff at the resort are excellent - genuinely warm, helpful, happy people who want you to have the best experience you can have at their facilities. Not a single complaint about any of the staff from my perspective ....they have great teams from the buffet staff, to the entertainment team, to the front desk people, to the Cenote Grill late night crew, the hardworking bar staff and restaurant servers. The grounds of the resort are very well kept and you can tell there's a lot of pride in the groundskeepers who keep the pathways clean and clear and the grounds well landscaped. Some of the entertainment that I saw was excellent - really enjoyed the Rock Show and the Silent Disco night was heaps of fun and had lots of smiling faces - I just wish the Silent Disco had gone on longer than 10:45pm Restaurant choices - with 4 resorts and tons of a la carte options available to you, you will not be bored of what to eat for dinner at night. Standouts for me were the Japanese Teppanyaki dinner, the surprisingly excellent Indian Restaurant and the Brazilian Rodizio. I missed trying some of the others I wanted to get to but there are tons of choices - just be sure to download the Hotel App and book a few dinners in advance of arriving or see the Guest Services desk when you arrive to make arrangements. I did go to the Spa for a full massage and that was an excellent experience and I would recommend this if you like to treat yourself to a massage If you are a golfer, I'm sure you will appreciate the PGA golf course on the grounds that is available to you. I did see some interesting wildlife, the racoons, Coatis and Capybaras during my stay. The raccoons and coatis are really cute creatures and obviously used to being around (and fed by) humans. Now the things i didn't particularly like. The first is the proximity to the beach - I knew this resort was in the 'jungle' away from the beach, but I didn't realize the actual distance to the beach and the time commitment needed to get shuttles to the main resort areas of the sister resorts of Akumal, Coba and Tulum. You really have to decide if you are having a beach day vs having a pool day at Sian Ka'an whereas at some other hotels you can easily get both in the same day with minimal effort. I spent most of my time at the activity pool and only did 2 beach days in my 9 day visit. I will say the ocean beach does offer the infinity pool, a bar and a very good buffet breakfast and lunch option in the Katok restaurant (sp?) . The beach itself for Sian Ka'an section has coral and sand, so I would absolutely recommend water shoes for this area. Some people told me that other sections were sandier further up the beach. The Sian Ka'an Activity pool was usually lively with lounge and house music throughout the day, some silly games, a foam party in the pool, aquafit, pool volleyball and Water polo and more as well as a waitress and a bar. While there was a good selection of alcohol available, I felt like the mix wasn't up to "luxury" quality - some of the drink mixers tasted not great to me (ie orange juice and pineapple juice that tasted like a Tang dry mix) - some even tasted like sugar free mixes with aspartame so I steered clear of most of those. I WAS happy to see the bar had real Canadian Caesars with Clamato Juice available and Aperol Spritz's on offer. As a solo person, the one thing I missed having at Sian Ka'an was a Swim Up bar in the Activities pool, as this is often a great place to meet other travellers and interact during the day with other guests. For dining, I didn't particularly enjoy a la carte dining alone for my stay at the hotel. As a suggestion it would be great if every evening there was a Communal Table offering at a different a la carte that Solo travellers could opt to join in to meet other solo travellers and not feel like an outcast dining alone each might. Perhaps even having a Solo traveller meetup or event similar to what cruise ships do to help ease the anxiety of solo travel in a large resort would be a helpful idea. I also didn't enjoy the fact that the Lobby Bar closed promptly at 11pm every night and if you want to drink and socialize you can only choose to go to the Cenote Grill or get the 15 minute shuttle to the Hacienda Complex where the Casino and a DJ and bar are open later. The 11pm closure seems awfully early to me compared to other 5 star resorts I've visited. The Casino at the Hacienda, while small was pretty good and I enjoyed some Roulette while others partook of other table games or slots. The late night DJ and bar in the Hacienda were fun, but I'm not sure a lot of people knew about it as it was often poorly attended, and sometimes only by the 18+ crowd. I felt like I was learning more about the Resort's offerings each day and by the end of my week I knew more of what was on offer. I didn't get to any of the food truck experiences, the sports bar and some of the other things available to me on the other resorts as I really didn't know about them. I didn't realize until day 5 of my 9 day stay that my Air Transat Rep was actually located around the corner from the bar inside a room for Reps. I kept looking for him to be sitting in the Bar Lounge area with his shirt on not realizing I had to look around the corner to find him. I had seen the Air Canada rep in the Lobby and a Tui Rep and just thought I kept missing my guy whenever I checked the lobby - yes I felt silly about this when I asked the Bartender and he told me to go around the corner. The rooms were a very good size, however I did feel like other travellers they could use some TLC and refurbishment. The included mini bar with potato chips, sparkling and bottled still water, pop, beer and liquor is a nice touch and you appreciate it throughout the week. All in all, I had a good experience, I wouldn't say it was great but it was definitely good. Recommend this resort for families with older kids or groups, or couples, but not Solo travellers.