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Hotel overview
Location
TulumProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16516 reviews
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Nov 26, 2024One of the worse resorts I have stayed at. I’m a frequent traveler.
This resort is huge and beautiful. However check in process was long and after traveling a long way was not easy. Also, the food was terrible at the buffet. There was not enough availability for the Al Carte restaurants. Only was able to book the Tequila restaurant which was the best part about my stay. Best service and food I received during my stay. Only day I felt full and pleased. Other than that everything else was terrible. The drinks are the worse kind of alcohol and even then they water them down. We wind up having to buy bottles of liquor just to get a buzz ( which defeats the purpose of all exclusive). The food was terrible. See above comment. The rooms were clean but the beds are hard and the pillows are small and flat. The animals need to be contained more. I was not comfortable with not being able to enjoy my food with the animals running above my head or up to my tables. This may be normal for locals but not normal for people from the states. The entrainment was not good besides the light show. That was the best part. Other than that. Everything was kid based. Maybe they should split the resort to kid side and adult side. However if you’re an adult and looking for fun adults party or entertainment. This not the resort for you. This is a family resort. Overall I will not stay at this resort again.
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Nov 23, 2024Amazing time
I really enjoyed the week I was there. The rooms are good…a little dated but nothing bad. Mini bar in room was always stocked with water, pop and beer. Even though we had downpours for the first couple days, there were different options of things to do, bars and restaurants, shows. The pools were fun, the main pool was the busiest but never crazy full. Swim up bar was awesome, friendly. The villa I was staying in was near a smaller pool, more near the beach and was just as good ☺️ The buffet always had good food, lots of choices, but was mainly the same every night, the other restaurants had good food as well I would definitely want to come back again!
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Nov 21, 2024Was ok. Change name to partially inclusive?
Our stay was ok. Not bad but not great. Bahia needs to change their advertising from all inclusive to “partially inclusive” Want different beer than dos xx it will cost you. Want branded liquor it will cost you. Want to go to a show or a pool foam party. It will cost you. Want to go to the sat night mexican fiesta night? It will cost you You can only reserve 3 a la cart restaurants during a weeks stay- and only if they have any availability which is not alot of times. Maybe we are just spoiled. Used to Riu or Hyatt Where all inclusive means All. Bahia was clean and beautiful/ tropical setting Maybe if you were a person who is experiencing Bahia all inclusive for the first time you might think its great because you dont know what you are missing
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Nov 19, 2024
Gran Bahia Principe Tulum feedback
1. Hard to use their website when booking a stay, when making changes, when booking airport pickup, and when checking out. Not user friendly. 2. Man behind the excursion/shuttle desk at the Tulum lobby was impolite and has an attitude problem. 3. Shiny floor tiles at the Tulum lobby is very slippery when it rains. 4. Check-in process at the lobby was painfully slow. 5. Bathrooms have no shower curtains (water splatters all over) and no towel bars to hang towels after used. 5. Food is good at Yukatan Buffet, Don Pablo, and Thali. Restaurant staff, tram staff and bellboys were friendly and helpful.
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Nov 17, 2024
Great week in Tulum!
My partner and I just got back from a week trip to Bahia Principe Grand Tulum. We had a fabulous time and are already planning our next vacation. I was a bit scared after reading all of the negative reviews on here but we had no complaints! The staff were hardworking and friendly, the buffet was varied and delicious, the drinks were NOT watered down (🫣), it was clean, and our room was great with very powerful AC.