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Hotel overview
Located in the heart of Riviera Maya, this fabulous hotel designed with integration and sustainability in mind, lies over the sand of one of the most yearned-for beaches with crystal clear waters and white-sand areas. Its exclusive services and amenities make it the perfect hotel in the perfect destination for you to visit the ancient Mayan ruins and enjoy the lush nature that will surround you. Get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe Riviera Maya resort (fees apply), and take the kids along, too……or you can just spend your stay enjoying the sun and the sand! You can also enjoy the facilities and a la carte restaurants at the Bahia Principe Grand Coba, located within the Bahia Principe Riviera Maya complex. Stay at 1 and Play at 2: Staying at the Bahia Principe Grand Tulum, you can enjoy the facilities at Bahia Principe Grand Coba (except buffet restaurants). In total 15 restaurants, 12 bars and 5 pools.
It’s ideal for:
Energetic young people and families. People who want to enjoy the area to the fullest within a fun and sociable atmosphere.
FREE, unlimited WI-FI throughout all areas of our Hotels.
Please contact the hotel for additional information regarding business services (gebgroupscompmex@bahia-principe.com)
Location
TulumProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16560 reviews
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Dec 31, 2024Not 5*
Visited in December. Likes Lovely room (sea view double with balcony) was kept spotlessly clean. Drinks fridge and tea & coffee replenished daily. Sun loungers were plentiful and we never had an issue finding somewhere to sit. We mainly used the beach and particularly liked the area near the quiet pool. Well worth the short walk. The grounds are beautifully maintained. We did enjoy our meals at the Indian Thali a la carte. Dislikes The Buffet, particularly at breakfast! Whilst there was plenty of choice, the items were often not labelled, which was a problem for the vegetarians in our party. The food was never hot. The queues were long. The table mats were stained and the tables were not always wiped down between customers. The restaurant was enormous, very loud and we often had to wait to be served drinks etc. Eating here was not a pleasant experience at all. The staff worked hard, but seemed very understaffed. Queues at guest relations were usually long and complaints not followed through. Usually had to queue at the bars, which also seemed understaffed. This definitely didn’t seem like a 5* resort and we won’t be going again.
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Dec 29, 2024I would stay there with my family again!
Great hotel, wonderful kids club and safe environment. Room are clean and variety of food was excellent. Wonderful Christmas energy! The kids show was the highlight of my kids. The buffet at Christmas had lobster and a village of desert. I highly recommend.
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Dec 27, 2024NOT KID FRIENDLY
TERRIBLE FOR KIDS. Traveling with kids to this hotel is a nightmare. They don’t have enough cribs so your babies and toddlers have nowhere to sleep. (Even if you requested cribs ahead of time). They don’t have elevators and you have to walk up several flights of stairs with your baby and stroller. There are PACKS of wild raccoons who live on the property and will chase you and your toddler down — the staff are used to this. The staff members are not friendly to o guests and don’t care to help with any issues you have.
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Dec 26, 2024
Worst experience amongst all resorts in Cancun
Disappointing Experience at Bahia Principe All-Inclusive Resort Our stay at Bahia Principe was far from the luxurious experience we expected. Several issues made our visit frustrating and unenjoyable. The bathrooms were extremely small, and the toilet had a persistent unpleasant smell throughout our stay. The buffet lacked food labels, making it difficult to identify dishes, especially for those with dietary restrictions. The vegetarian section was not separate and often mixed with meat, leaving the entire area smelling strongly of meat. The staff were rude and unhelpful. Multiple times, we requested basic things like spoons, napkins, or water, only to be ignored until our meal was nearly over. The Hindu Thali restaurant was highly disappointing, as the so-called vegetarian thali included meat dishes, which is entirely unacceptable. Despite requesting a change in pillows, there was no response from the staff. Room cleaning was inconsistent, often not done until late in the afternoon (around 4 PM). Most bars were restricted to premium members, leaving regular guests with limited access. Even the mini-bar in the room was poorly stocked, containing just two beers. The playroom games were chargeable, which seemed unnecessary at an all-inclusive resort. Overall, the experience was far below expectations. I wouldn't recommend this resort to anyone seeking a stress-free and accommodating vacation.
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Dec 26, 2024
Wonderful vacation
We just spent 10 amazing days at Bahia Grand Tulum. Beautiful resort with manicured grounds and hard working staff. It's huge but the carts will take you everywhere, usually every 15 minutes. We requested a room close to the quiet pool which we recommend if you prefer some quiet time, the beach is beautiful as well there. The buffet restaurant was truly amazing, something for everyone. Our favorite a la carte restaurant was the Mexican, Tequila restaurant both the food and service was fantastic ( we preferred the buffet style, so we could try different flavors, without committing to one particular dish). The Mediterranean restaurant was really great as well, however the Teppanyaki restaurant was a bit disappointing. You need to book them as soon as you arrive, they book up fast. Overall our stay was perfect and we will definitely be back, hopefully soon. I'd recommend this resort to couples as well to young families.