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Hotel overview
Location
Punta Cana - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12671 reviews
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Nov 27, 2024Changes can be made
Resort is beautiful! The staff in every department were very helpful and accommodating. The hotel needs to be a little more dated. Management needs to pay more attention to the resort by putting more into fixing the resort. Management needs to pay employees to smoke the whole resort everyday as there are a lot of mosquitos/sandflies. My whole body has bites. For the restaurants; the food was delicious and beautifully presented. With the many restaurants this restaurant only provides 2 a la carte for each couple. They were really particular about this. Not every guest books their la carte so they should be a little loose on this. Overall, this place is extremely beautiful with lots of amenities and activities.
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Nov 17, 2024Such a nice resort!
It’s not my first rodeo. The resort is great. Beach is great, pools too! Lively atmosphere by the pool, in the lobby - everywhere in the the resort. Food was very tasty, healthy and plentiful. The poolside food and drink were well appointed. Staff was all great and welcoming. Remember to bring a Thermos cup with you. Really helps to keep the poolside drinks cold. Room was well-appointed and comfortable. Everything is open-air so of course there are mosquitoes. Not like Canadian mosquitoes. Here, the mosquitoes alight but don’t bite. Trust me, I know from mosquitoes.
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Nov 15, 2024Terrible resort for English speaking travelers
My boyfriend and I traveled to Bahia Principe Grand Punta Cana October 29, 2024 - November 5, 2024. I will start out with the few nice things about the resort. It is very close to the airport. The food was above average for Dominican Republic. The beach and water is beautiful. The nightly shows were very nice. For the price, the rooms were also nice. Now on to complaints and the terrible side of the resort. This is not a four-star resort by far for English speaking guest. The resort and staff cater to locals. If you are from the USA, you can expect the staff to be rude to you and act as though you're not even there. There were many times during events that the entertainers called out countries excluding the USA. As far as the daytime entertainment, there is no communication on what events are happening and where. The app for entertainment during the day is never correct. Most of the entertainers cannot even speak a little English. Many events were canceled with no communication. Most of the days there was nothing going on. I will also state here that the staff at this resort treat women very disrespectful. I have never seen this in Dominican Republic before. This was very alarming to say the least! This is not a full listing of complaints. I am a very easy going person and typically do not go to high-end resorts. This is by far the worst resort that I have ever been to in my life. Noting that I have traveled to multiple resorts in Dominican, Republic, Mexico, and Jamaica. I would highly suggest to rethink on a different resort to visit in Dominican Republic if you are looking at this review and from the USA!
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Oct 09, 2024
10/10 would recommend and go back again
Can’t say anything bad about the stay. Everything was on point, from the moment we checked in to the daily room cleaning service. From the drinks at the bar, swim up bar, the truck for snacks and the food at the buffet were excellent. The golf cart that goes around every minute to drive you around because the place is massive. It’s impressive how they maintained a big place like that.
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Sep 27, 2024Disappointed
Well I am not sure where to start. When we arrived check in went smoothly. We went to our room, and to be honest it was bad. Full of mosquitoes, dark gloomy with a light that turned on and off, with a broken shade. We went for showers and I went in last. I was getting dry and said to my husband that it sounded like the shower had turned on. My husband went to turn it off and found water gushing through the ceiling. To cut a long story short we were moved to another room with a wet room that was better but not brilliant. We had to use the Punta Cana buffet which was better than the Bavaro, as it could be smelly. Breakfast was not too bad to be honest. I liked the omlets which were freshly made, and the fruit was nice. You could usually find something to eat. The speciality resturants were nice. The only trouble was most of our group of 17 had upset stomaches at some time or another during the week. The grounds are kept beautifully. The swimming pools are nice ,although my husband cut his leg on a jagged edge on a wall by a pool. The Beach is lovely, although there is seaweed, but you can't blame a hotel for that, as you can't blame them either for the mosquitos, but some of group did have a big problem with them, so you need to go well armed against them. Staff are generally helpful. One thing that has made me very angry is I bought what I thought was 2 small fridge magnets, that sell for 4 dollars each, and a pair of earings , and was told that I could have it for 20 dollars. When I got home I had the 2 magnets no earrings. Disgusting behaviour. Common con men come to mind. Why do the allow people that over charge any way to run shops within their hotel like this. This could be a lovely holiday resort if they worked on things.