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Hotel overview
The ideal place for families within the Bahia Principe Riviera Maya complex, where children and adults alike have their own spaces to enjoy and the opportunity to get close to the exuberant local nature. At this hotel, you’ll have top facilities and areas for kids, such as the waterpark, plus the chance to choose family rooms that sleep up to seven people. You won’t need to worry about a thing and you can get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe resort (fees apply), and take the kids along, too. After the sun sets, dance the night away at the discotheque or try your hand at the casino. Hacienda Doña Isabel also offers a variety of shops on site. You'll be captivated by the vast tropical gardens and the great variety of facilities, services and fun throughout. Enjoy access to the a la carte restaurants of the Bahia Principe Grand Tulum (reservations requiered)., located within the Bahia Principe Riviera Maya complex.
24-hour all-inclusive, 3 à la carte dinners in restaurants per week of stay, spacious rooms and well-kept gardens, free 24-hour WiFi throughout the hotel, safety deposit box in the room, mnibar, lounge chairs, beach umbrellas and towel service for the beach and pools
It’s ideal for:
Families with young children. For parents who want to enjoy every second of their vacation.
FREE, unlimited WI-FI throughout all areas of our hotels
Please contact the hotel for additional information regarding business services (gebgroupscompmex@bahia-principe.com)
Location
Playa AventurasProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
17719 reviews
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Feb 02, 2025Great food, great drinks, great service, great time
Overall excellent stay. No complaints about anything. Really enjoyed that there was a lot of sitting space everywhere we went for our whole group of 12. Definitely recommend going to see Arturo and his crew at the Hibyscus bar 10/10 service!
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Jan 24, 2025
2nd time excellente!
Got back a few days ago from Grand Coba, our second time there, and we really enjoyed it again! Rooms are perfect for us. Cleaned daily, AC worked great and both times we have been there we have been near a pool, which is perfect for us. Buffet has lots of selection for kids and adults so you don't go hungry. The entertainment team does a great job keeping people active if you choose to join in, I always do. The best part of our trip is always the kids club. Yuli, Valeria, Ami, and Karla are so great with the kids. They put on shows at 8pm a few times a week and they are great. We have a 5 and 7 yr old and they have loved the kids club so much both times they have been. Only downside for me was I wanted to take them to the beach one day, and they wanted to go to kids club instead but that is a compliment to the ladies who take great care of them. I saw a few remarks about the size of the place.. It is big, but we are walkers so I enjoyed that part of it (you have nowhere to be anyway, take your time). The beach is a bit of a walk and can be far if you are closer to the bigger pool, but walk it if you want to get some steps in (takes 15-20min at the far end) or take a shuttle if you prefer. Beach is decent and the rock wall gives great cover so the waves aren't intense and you can lounge in the water. Pools and swim ups also a treat. This is def more a family resort so if you are going looking for disco evenings it probably isn't your place. If you are looking for a good time it has all you need. If you are a golfer the course near Sian Kaan is amazing, pricey and difficult, but really enjoyable. Thanks so much Coba, hopefully see you again next year, I know my kids can't wait to go back!
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Jan 24, 2025Avoid
Avoid this place at all costs our first visit to Mexico and would never go back Do not cater toward English over run with locals especially at a weekend and I mean over run if you don't get for food when it opens there's no seats or food that has not been taken or touched .. they have no idea how to que they have no sense of decency will take the last of anything no matter how many ppl are waiting No entertainment in English Rooms are damp there was human feaceas in our corridor no one cleaned it up for over 24 hours even toilet roll with it avoid do not book
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Jan 23, 2025A break from Winter in Riveria Maya, Mexico
We went to this resort in January 2025. I had taken advantage of the pre arrival check-in to the resort via the Bahia Principe Hotel & Resort app. This made the check in process at the resort no more than 5 minutes. We were also able to pre-book our a-la-carte meal reservations thru the app which was great! Our room was a huge Junior Deluxe Room with a king size bed which had a mattress topper on it which made sleeping feel like being on a cloud. The shower was a rain style & removalable wand combo. The room also had a balcony which was good for drying out swimwear and snorkel gear. The food at the resort was really good. The bar staff were also able to mixup just about any drink you could think of, and they did not disappoint. In the lobby area the coffee machines produced very good café con leche (coffee with milk) and other coffee inspired beverages. So many items at the Kukulcan buffet. Not difficult to find many delicious things to enjoy. This included donuts for breakfast. The Mikado restaurant offered up really delicious Japanese food choices. The Tequila Mexican restaurant was a bit different. The food was great but they did have some very loud singers which made having a romantic dinner a challenge. Despite this the food was very good especially the Carnitas. As the meal concluded we were visited by a Coati which was above our table looking down at us. This was extermely funny was these animals are so cute and he was just looking down at us before moving along. The entertainment was great, the staff friendly and engaging. We had participated in various events such as beach volleyball, pool volleyball, bingo, and darts. Some of the staff, Ivan and Antonio in particular, made these a lot of fun!! In the evenings we took in the Circus show which was really incredible. We also participated in the Silent Disco, not knowing what to expect, this was a blast! Super fun, especially if you took your headset off and listened to others singing along. We did take advantage of one of the offered off-resort excursions booked thru Nexus tours. This was the ATV Extreme, Cenote swim and tour of the Mayan ruins at Tulum. The ATV ride recommended a 25 USD insurance that was basically zero responsibility for any damage coverage. There was also a park entry fee of 20 USD/pp to access the Tulum ruins paid on arrival. The day was a lot of fun especially the cenote swim at Aventuras Mayas which was inside a cave with stalactites, a few bats and some small blind fish. Very interesting. There were other venues making up this massive resort complex. And there were complementary cart style multi seat shuttles that ran a frequent schedule to take you where you wanted/needed to go. The All-Inclusive wasn't quite all inclusive as some locations such as The Truck beach restaurant and the non Coba beach bars required an additional fee for access. But if you stayed at the adjoining Bahia Principe Akumal then all this was included. Overall, we had great weather, lots of fun, and made great memories. I would recommend a stay here!
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Jan 19, 2025
Amazing resort, fabulous time!
The good and the bad, a realistic perspective… Good - The entire resort is amazing, very large, a tropical feel. Coati and lizards everywhere, so much fun to watch. Staff work so hard, it’s so clean, so many large beautiful pools, fantastic music playing, entertainment at all hours of the day and night, food is great, and the best part .. no lounge chair games! There’s ssooooo many lounge chairs at the various pools and beach. I’ve been to multiple resorts and this is the first one where there were absolutely no challenges. Lots of towels too! This alone would have me coming back!! Check-in is fast and easy, the kids pool area is large and looks fun, there are many shops, and a trolley ride will get you to the must see Hacienda area! The trolley system is fast and easy and always someone there to help guide you. I enjoyed walking everywhere, it’s just too beautiful not to! Bad - The Coba beach area is very small, over crowded, rocky, and you can’t get food there. You have to walk the 10 mins back to Coba, or take the trolley back to get food. If you intend to be there for a long period of time, bring baggies of food from the buffet before you go. For these reasons, we paid extra to upgrade our wrist bands and we used the Akumal side which is larger, less congested, and we were able to use their buffet. For such a beautiful resort, it’s a shame Coba has such a small beach area. Bring water shoes!!! Fish everywhere, great for snorkelling! The rooms are outdated (didn’t bother us as they were so clean), but there is a shortage of electrical outlets in the room, so bring an extension cord especially if you need to plug something in bedside the bed. Overall, this resort is fabulous and such a great value for the cost. Don’t listen to the negative Nelly's. I would definitely go again!