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Hotel overview
Location
Dominican RepublicProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
2768 reviews
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Nov 26, 2024Absolutely amazing
Let me start by saying this was one of the best vacations I’ve ever had, the staffs are incredibly amazing, very attentive and friendly, I must give a big THANK YOU to Juan Julio from Family Concierge for taking such good care of us while were there also the buffet stay they are amazing.. Leticia the server at the castle thank you and also Eduardo from the Italian restaurant great service, over all the staff are great, the cleaners ensure the room was always clean and fresh towels everyday mini bar stock there is no complaints at all….. Wellington from Coming 2 you are the best. From my Family and I we want the say Gracias for making our vacation wonderful and we will definitely be back
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Nov 23, 2024Great family resort for families with young children. Staff are excellent with the kids and super friendly.
Great family resort for families with young children. We were 8 …6 Adults and 2 young children 6 and 2. Lots to do for young kids and adults. Entertainment was good. Food was awesome. The a la cartes were wonderful. The beauty of the bahia principe is you could use the facilities and the a la cartes at the other resorts. Which we took advantage of. The staff were amazing with the young children and very pleasant to us adults. Would definitely recommend this resort to families.
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Nov 16, 2024
Great Family Vacation
We are so impressed with this place and can't wait to go back! Family of 3 and everything was perfect with food, rooms, pools, beach, entertainment. No complaints. The weather was mostly overcast but we were happy with that. Yes the bugs weren't great but bring bug spray and you'll survive. The restaurants book up quick so make sure to book them prior to visiting or the day of arrival. The staff throughout were so wonderful and always happy too. We can't wait to return!
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Nov 10, 2024
Unforgettable!!
We had a fabulous once in a lifetime memorable trip at the Bahia Principe Fantasia resort. This resort is an excellent choice for families with young children. With their pristine and exclusive beaches, hospitable staff, excellent and plenty of food options and restaurants and most amazing kids club, we were spoilt with so many options at this beautiful Carribean resort. Only improvement needed is in upgrading room furniture and accesories which sometimes looked old., worn and outdated. Other than that, oevrall atmosphere and vibe of the property and its staff is very positive and relaxing especially the added benefit of accesing other Bahia properties that are in the same vicinity. Will be going there again
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Nov 09, 2024Not a very good experience
The hotel was very nice and clean as well as the room. The room service was very good too. The water park is the best thing in the hotel. The swimming pools are nice but not very clean. The food was the worst thing specially the buffet, no variety, not a good quality food and tasteless. You need to wait half an hour in the queue to get an omelette. Avoid all kind of seafood as its frozen and not fresh, I got poisoned from one of a la carte restaurants when I ordered steak and lobster tail. Also the Japanese restaurant is full of cockroaches (on tables and on the floor walking around our feet) We went to the beach and there were no towels around 12pm and they said clean towels would be available in half hour, we left around 5pm and still no available towels. Avoid the staff in the reception who offer to take you to a nice shop which is outside the hotel, they mislead you with the description of a very nice shop with good prices, the truth is it’s a small local shop in very suspicious place. AVOID THE CLINIC IN THE HOTEL, it’s a big SCAM. unfortunately my son had diarrhoea and we took him to the clinic in the hotel, the doctor checked him and said we need to take him to hospital right now when we asked what’s wrong with him he said that he’s not qualified to see kids under age of two so we need to see paediatric at the hospital. We refused to go to the hospital because my son didn’t need a hospital treatment and the doctor was texting someone while was scaring and convincing us to go to hospital which was his plan to get us pay the hospital fee for nothing. He charged us $205 just for checking him and he didn’t even said what was wrong with him (which was a stomach bug), the question is if he’s not qualified to see young child why he didn’t mentioned that from the beginning why he checked him and charged us for nothing. Unfortunately Punta Cana is a beautiful place but full of scammers even in 5* resorts. We will never come back again.