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Hotel overview
Location
Poipu Resort AreaProperty information
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Hotel details
Hotel advisories
Hotel is a non-smoking property, with designated smoking areas throughout property. Violation of non-smoking rules within hotel units will be subject to fines.
General policies & fine print
Cancellation made inside of 3 days prior to arrival incur a 2 night penalty , plus tax and applicable product penalties. (Jan 3, 2011 - Dec 23, 2011)(Jan 3, 2012 - Dec 21, 2012)
Cancellation made inside of 30 days prior to arrival incur a 2 night penalty , plus tax and applicable product penalties. (Dec 24, 2011 - Jan 2, 2012)
No shows and early departures incur same penalty as cancellation.
Name changes not allowed unless specifically authorized by Aston Hawaii.
Minimum Stay Requirement: 4 nights valid Jan 3, 2011 - Jan 2, 2012 applies to Promo categories.
HOLIDAY CANCEL PENALTY APPLIES WHEN ANY PORTION OF RESERVATION FALLS UNDER HOLIDAY PERIOD, INCLUDING ALL STAY-THROUGHS.
Resort Fee
Mandatory hotel-imposed fees are currently $10 per night, per room.
Hotel resort fee inclusions:
•In-room PlayStation®2 console to play DVD movies and games from unlimited access DVDNow kiosk located in the lobby area
•Daily in-room coffee and tea
•Daily newspaper
•In-room safe
•Local and toll-free calls
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
A major credit card is required upon check-in to cover phone or incidental charges.
Clients attending a convention at this hotel may not use this package for their stay.
Room taxes Included in vacation price.
Service Charges- roundtrip porterage payable to hotel directly.
Ratings & reviews
TripAdvisor traveler rating
382 reviews
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Sep 16, 2024BE careful of what you are told and given , ask about the AC and also the stairs !
1> Aston at Poipu Kai is a property management company and not a hotel chain 2> We booked an airbnb type of accommodations with Aston . The main aim was to take part in the Kauai Marathon and we wanted to stay somewhere close by 3> The apt we got was a disaster . The temperature and humidity was so high during the week .The marathon was on September 1st. There was no air-condition thro the apt , only a portal ac was kept in the bedroom which barely cooled the place . The fans in the room barely rotate , just circulating the hot air! When we bought that to the attention of the management , they said that "oh we are a NON AC property management company" which is totally baseless, this is Kauai!!!! , It is not mentioned at all in the website! So we were not able to use the front room , kitchen or anything else except the bedroom due to the heat and humidity 4> The apt given was on level 1 and stairs to that were too steep, We had to carry our luggage up the stairs!!! If this was the deal then we should have been told upfront about it , we could have chosen something else more comfortable We stayed at the KAHALA 1901 Poipu Road, Unit 922 , posting this here so that it helps folks decide ! We also found a dairy which mentioned this air-condition issue way back in 2019!!! Also pls note that we paid 880 dollars for two days!!! 440 for single day with no air conditioning! Making it the most expensive rentals ever!!!! Having said this the front desk person Kaysha and John(the maintenance person) were very customer friendly and helpful. They provided us with two fans which did not help at all In a nutshell be careful of what you are given , ask about the AC and also the stairs ! There is no use of having a big apt if you can use only the bedroom and have to carry your luggage thro steep stairs
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Aug 16, 2024DO NOT BOOK WITH PRICELINE
Do not book this place through priceline, we were charged 100$/day in additional resort fees (Which includes taxes and fees) even though Priceline charged us fees and taxes on their website already. Priceline is scamming you. We enjoyed our stay but 180$ cleaning fee is ridiculous.
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Aug 01, 2024Insufficient air conditioning
Only 1 room had air conditioning insufficient to cool the entire unit. Great location, close to 2 different beaches, hiking, and shopping. We saw turtles and surfers!
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Jul 23, 2024
Surprise stay from many povs
Can be a wonderful depending on which unit you get. The prices are a surprise and can be unpleasant due to the many additional charges and taxes
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Jul 21, 2024Big Mess
There was no one there to check me in, and it took me 30 minutes to figure out how to get the room key from the lockbox. The worst part was that the instructions for accessing the room were distorted, cumbersome, and incomprehensible. I was told to get the keys from the lockbox in front of the room. If I had known it would be such a hassle to check in, I would not have booked the hotel. I booked over the phone, and the quoted amount was lower than what I ended up paying. The resort fee only included the swimming pool and nothing else. Unexpected charges of $100 each appeared on my credit card on multiple days. When I called the hotel, they said their system was down and promised to call me back, but no one did, leaving me anxious. I will never return to this place. While the location and room were great, the service was terrible. No additional pillows were provided, and there was an extra charge for everything, even an additional fan. The AC was only in one room, and if you asked for another, there was an additional charge. I went to celebrate my child's birthday, but they had to sleep without AC.I booked two bedroom but ac is only in one. This place is not worth the price .