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Hotel overview
Location
PhoenixProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- 4 Oasis water park passes per suite/per night. (based on seasonality – hours on website)
- Unlimited high-speed wireless Internet access
- Athletic Club admittance (must be at least 16 years old to utilize facility)
- Valet and overnight parking
- In-suite coffee provided daily
- USA Today newspaper upon request
- Shuttle service to Arizona Mills Mall
- Unlimited credit card, toll-free, local and collect phone calls
- 20% off a golf round
- One free appetizer from our “Favorites” selection in the lobby bar when you purchase two drinks of equal value
The above list may not be comprehensive. The hotel can provide the current fee and inclusions upon guest check-in.
Ratings & reviews
TripAdvisor traveler rating
1701 reviews
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Mar 25, 2025Really nice place
Really nice villa , a little expensive for me , but if you can afford it , do it. This place is huge . Great service and really clean rooms , they have a pool and a water park for the kids , looks comforting. Food was good. But I'm from Louisiana so it's hard to beat our food.
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Mar 14, 2025Mediocre
It’s a nice place. It’s a little run down. The day we arrived was the only day that we had the time to go to the water park when it wasn’t raining. Upon arrival, they told us it was closed. No advance notice. So disappointing. The manager tried to pass the buck and tell me how disappointed she was too. Annoying. Own it, give a decent apology, and make it right. We never got to use the waterpark as a result. The rooms are nice, but older. It’s probably a good place for conferences, tournament stays, etc, but if you’re a family in the midst of that just trying to enjoy, it’s not great. The housekeeping is alright, but the soaps were all mixed around, sheets folded up and laying on the bed, etc. it’s not a terrible place, but the quality does not match the price. I’d go elsewhere next time.
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Mar 01, 2025
Fun, clean, and a wonderful place to stay
This place was fantastic. It's definitely not cheap, but you get what you pay for. The water park was wonderful. It features a wave pool, a great lazy river and several water slides. On the website they say the waterpark has "rotating water features". What that meant was there were times when the slides were open but the river was closed, or vise versa. Which one was open would change on the hour. The pool was always open and there were times that all features were open. The rooms were clean and very nice, and the service was excellent. There was always someone around to ask for help. Also, there was a number you could text for anything you needed. Anything you needed brought to your room would arrive in a few minutes. If you needed a ride within the resort, someone would come and get you.
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Mar 01, 2025
Perfect for Families!
Great resort for families. Quiet at night, clean and the pool features can’t be beat! Staff were exceptional and went above and beyond to assist. The 2 bed queen suite with a pull out couch was perfect for a family of 4. In room refrigerator allowed for breakfast and lunch in the room. On site Aunt Chilada’s was a hit as well.
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Feb 20, 2025Nice enough, clean. Great late checkout program!!!!
Great resort. Not really close to anything. Definitely older and getting 3 starbucks coffees and three muffins were $42 which I thought was ridiculous I don't even pay that in Maui. The rooms are decent the resort is old but has been redone. The reason however I picked this resort for one night before we left it offered at an added cost a 4pm check out time which was critical as we were travelling with our disabled child and had a late flight out so we needed a place to be with her before we departed and I didn't want her to be wandering around all day we spent the day at the water park which for her was great.