Wish you were here?
Hotel overview
Property information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
2454 reviews
-
Jan 13, 2025Wanted to love, did not enjoy
Hyatt Globalist. Wanted to love this resort, but it was not a good stay. The Mayakoba is highly rated and we (2) were excited to visit. Came from the Hilton Conrad Tulum before this stay. The staff was the most disappointing part of the stay. The property is huge and you basically need golf card rides all over the property. Calling the front desk to be picked up or asking questions was not great. Half the time the service staff seemed annoyed. I always try and be as nice and pleasant to workers as possible as I've worked those jobs before too. At check in was assigned the wrong room and a replacement room took around 3 hours to get ready. We only stayed 1 night and that basically ruined our day there because we didn't have a room to call our own. Was also told to leave my backpack at the front desk during check in and that it would be brought to the room. Had to call twice to get the backpack delivered to the room. One of the tv's did not work. Food at breakfasts wasn't that great to be honest. Had lunch in the mexican restaurant by the pool/ocean and it wasn't that good either, but it was on the pricey end of things. Pool by the ocean was not amazing either. A bit small and looked like a pool that you'd get at a much less expensive hotel. The seating on the beach was odd, sort of packed in too closely like sardines. There is some seaweed on the beach, but also crushed shells and small rocks to make the sand not smooth or comfortable to walk on with bare feet. On the positive the hotel property is adjacent to others and the beach is long and walkable for what seems like miles (probably less though). Mayakoba golf course is on property and easy to view or play. Lots of raccoons onsite....lots. Seemed harmless, including for kids. I talked with my buddy who came with on the trip and the Hilton Conrad surpassed the Hyatt Mayakoba in every regard....every single aspect, which I was shocked to acknowledge and now type. This is my first disappointing Hyatt stay. I have heard Mayakoba is going to be doing renovations in Feb'25. They have a lot to improve on. I would not stay here again and can't recommend unfortunately, and considering the prices and/or points charged per night, it's a big NO.
-
Jan 10, 2025
Far below typical Andaz standards.
Overall below the standards you’d expect from an Andaz. Property is amazing, being run by staff that either doesn’t care or is far understaffed. As other reviews state the room was not available till hours after posted check-in. Staff offered no reasons or apologies. Told us to go eat at the restaurant, at 4pm, what we expected was a room at check-in time. Towels, the never ending towel game. Pool rarely had towels, the room was never stocked with an appropriate number. When we checked in the room had 2 towels, total. 2 bath towels, nothing else. Zero attention to detail. Maid would come to the room and REMOVE clean towels. The pool chairs and seating was all removed for 36 hours, literally zero chats at the lagoon pool. Told it was for a private event that never happened. Front desk was being very dishonest with us. Best we can tell, when rain is in the forecast they remove all the chairs. Craziest thing I’ve ever experienced at a resort. Service was slow and inconsistent. Likely understaffed, I sympathize with the staff that was working hard, but it will be at the expense of the guest still paying full price. Drinks would arrive at the table with melted ice and food cold. The hostess at casa Amate was a special type of rude. Just say you’d better have a reservation or you’ll be hunting down dinner elsewhere. Thanks to her for sending our son away hungry. Overall, take your money elsewhere. This isn’t up to typical Andaz standards. Also Don’t expect this hotel to give a flip about any Hyatt loyalty.
-
Jan 07, 2025Very relaxing
I really don’t understand the terrible reviews of this place. We stayed in the lagoon side near the lobby. Big spacious rooms. The staff filled the snacks and drinks daily. You can do a cenote tour for free and there is a boat ride for free also. This was a very peaceful relaxing hotel for rest and relaxing. The staff was excellent The only reason I did not give it 5 stars is because the pool really needs to be heated. Its cool in January and no one was getting in the beach nor the pool. If you are looking for an all inclusive all you can drink experience this is not for you.
-
Dec 31, 2024Underwhelming and Overpriced.
Very underwhelming from service to facility maintenance to food options. Also, very overpriced. I recommend staying at the TRS Yucatan if you want a similar "jungle/lagoon" experience but want better service and more food options thats all inclusive
-
Dec 30, 2024
Great family friendly resort option
Visited the Andaz Mayakoba property for the first time and enjoyed our experience. Overall good food options (we did the all inclusive package) and wonderful service. We upgraded from Lagoon View to Beach area and did not regret it due to the size of the property. We ended up spending almost all of our time near the beach pool and the actual beach. We stayed in a 1 bedroom suite and it was evident that the rooms are slightly outdated and need some renovating to keep up with the 5 star classification (cracking walls in the washroom/shower, leaking fridge, etc).