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Hotel overview
Discover all-inclusive comfort and relaxation close to the Caribbean Sea at Allegro Playacar. Surrounded by a Caribbean landscape, each of the hotel’s rooms offer unobstructed views of the resort or the ocean and come fully equipped. The hotel offers unlimited meals, snacks and beverages available at any of the three restaurants and five bars (including the refreshing swim-up bars). The range of sports and water activities, such as kayaking, beach volleyball and catamaran, is wide and varied. This resort boasts a magical, natural setting, state-of-the-art equipment and an unbeatable All Inclusive program, all of which create a unique opportunity to enjoy some days in the Riviera Maya. In addition, the resort’s ideal location in Playa del Carmen allows for visits to areas of important cultural and entertainment interest, including the archeological ruins of Tulum or the fantastic cenotes on the Mexican Caribbean shore.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10446 reviews
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Jan 06, 2025Loved it! Please try to keep it
Five stars for this wonderful paradise, (soon to be demolished!!)..we absolutely Loved it. The pathways leading to thatched units through lush tropical plants and palms, the natural gardens..One of the last of the truly unique and interesting resorts, is scheduled to be bulldozed, replaced by the charmless mega structure, usual along the beach. We are hoping they reconsider, perhaps find cost-cutting solutions such as low maintenance roof replacement etc. Hot shower consistency could be improved, but it seemed minor with everything else that was available. If one wants to be part of the entertainment and disco, ask for a unit near the main building. If one wants serenity and quiet ask for one closer to the beach. The resort is right on the ocean, lounge chairs set up in the shade of palms, turquoise water and a beautiful stretch of white sand, good food, two pools, native birds and small quiet animals. All the staff were terrific and helpful, the beach pristine, (which reflects the staff’s care, unlike the mega complexes beside us with discarded plastic cups blowing to the water). There was a feeling of privacy with a perfect balance of fun. The food was delicious and plentiful. If not turned into a cookie cutter hotel complex, it’s a place I would recommend to friends, and I would plan to return there every year. It’s one of the truly beautiful carefully tended unspoiled spots and I felt fortunate to experience it.
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Jan 05, 2025
Very clean and friendly! Definitely recommend.
We spent our honeymoon here and the service was great, food was tasty (the xmas dinner was beyond amazing!!!) and the beach was beautiful. Would definitely recommend to anyone looking for a good time in Mexico. It is a kid oriented resort, however, so if you don't want to be surrounded by children, it may not be for you.
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Jan 03, 2025
Good place for family, Both Allegro Playacar and Cozumel are great but would recommend staying at the Cozumel Allegro
clean rooms and attentive staff will make your stay the greatest experience, recommended. Kids would like the slides at cozumel.
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Jan 02, 2025Enjoy 3 colour tortilla chips and more close to local Mexican dish
Hotel needs doing refurbishment. Food they provide is good, a bit of job booking restaurant for dinner. People are so friendly and good service. Sport team is not as organised a lot, would be appreciated if they do more. Enjoyed the area, close to shopping mall which is walking distance market too.
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Jan 01, 2025
Christmas week.
Besides the outdated rooms and average grade of food flavor everything was excellent. Well only one night for Christmas eve they served an excellent cuisine. Also reservation must be made in person for the specialty restaurant every morning. Waited in line twenty minutes about 9am . just to find out they were fully booked that evening. Than we wanted to make a reservation for the next day since we already wanted time for waiting. We were told we had to get back in line next morning for the next days evening speciality restaurant. I suggest they improve this policy. Guests should be able to make reservations on line , on a app or make a phone call . Not needing to wait in line every morning. all staff was great, pools and beach was great. Service was great.The food was much much better by the front pool.